Facilities Operations Analyst

qtsdatacenters; Irving (TX); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Bonus eligible

Equity potential

Job summary

QTS Data Centers is seeking an FacOps Analyst I in Irving, TX to support operational excellence by monitoring key processes, analyzing data, and identifying improvement opportunities. You will partner with internal teams and external vendors, help manage budgets, and create reports to guide decision-making.

The role emphasizes process improvement, policy updates, and end-to-end operational efficiency across FacOps functions.

Qualifications

• 1+ years of experience managing, reforecasting, and reconciling budgets
• 3+ years of project management or related professional experience
• Experience in data analysis, including use of Excel pivot tables, formulas, and charting
• Proficiency with Microsoft Office Suite
• Experience with or willingness to learn business applications and databases such as ServiceNow, ScienceLogic, and Salesforce

Responsibilities

• Review and analyze company policies and operational processes
• Monitor and track process control points for critical operational processes (e.g., requisitions, budgeting, service management)
• Build and maintain working relationships with 3rd party providers, partners and vendors supporting operational processes
• Export, combine, refine and analyze datasets from business applications (e.g., budget variances, customer service interactions, customer and employee surveys)
• Visualize data using charts, graphs, and reports to summarize findings for management
• Analyze datasets and information to identify operational improvement opportunities
• Define improvement project requirements by interviewing stakeholders, analyzing data and processes, determining project scope and documenting results
• Track and report status of project actions taken to drive improvements
• Recommend changes and update written policies and procedures
• Collaborate across multiple teams to improve operational efficiency and quality end-to-end
• Craft quality professional written communications and templates.

Skills

Data analysis

Budget management

Project management

Vendor management

Excel

MS Office

ServiceNow

Salesforce

ScienceLogic

Education

Bachelor of Science or equivalent

Tools

ServiceNow

ScienceLogic

Salesforce

Job description

SUMMARY

The FacOps Analyst I supports operational excellence by monitoring key processes, analyzing data, and identifying improvement opportunities. This role partners with internal teams and external vendors, manages and reconciles budgets, and creates reports to guide decision-making. The analyst contributes to process improvement projects, updates policies and documentation, and ensures efficient, high-quality operations across FacOps functions.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Other duties may be assigned.

• Review and analyze company policies and operational processes
• Monitor and track process control points for critical operational processes (e.g., requisitions, budgeting, service management)
• Build and maintain working relationships with any 3rd party providers, partners and vendors supporting operational processes
• Export, combine, refine and analyze datasets from business applications (e.g., budget variances, customer service interactions, customer and employee surveys)
• Visualize data using charts, graphs, and reports to summarize findings for management
• Analyze datasets and information to identify operational improvement opportunities
• Define improvement project requirements by interviewing stakeholders, analyzing data and processes, determining project scope and documenting results
• Track and report status of project actions taken to drive improvements
• Recommend changes and update written policies and procedures
• Collaborate across multiple teams to improve operational efficiency and quality end- to- end
• Craft quality professional written communications and templates.

BASIC QUALIFICATIONS

• Bachelor of Science (BS) degree or equivalent professional experience
• 1+ years of experience managing, reforecasting, and reconciling budgets
• 3+ years of project management or related professional experience
• Experience in data analysis, including use of Excel pivot tables, formulas, and charting
• Proficiency with Microsoft Office Suite
• Experience with, or willingness to learn, business applications and databases such as ServiceNow, ScienceLogic, and Salesforce, etc.

PREFERRED QUALIFICATIONS

• Experience managing, reforecasting, and reconciling budgets of $1M+
• Experience managing 3rd party provider and vendor relationships

KNOWLEDGE, SKILLS, AND ABILITIES

• Strong writing skills for creating clear and concise communications and templates
• Effective interpersonal skills with ability to collaborate within the immediate team and with direct stakeholders
• Organizational skills to prioritize work, balance multiple tasks, and meet deadlines
• Attention to scope, tone, and quality in documentation and process updates
• Ability to follow up on tasks in a timely manner, escalating when appropriate
• Ability to work independently on assigned tasks while seeking guidance for complex issues
• Strong analytical and troubleshooting skills to support operational process improvements
• Demonstrated commitment to technical growth and learning new tools/applications
• Behaviors and actions that align with QTS Values

TOTAL REWARDS

This role is also eligible for a competitive benefits package that includes medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending and HSA accounts; paid holidays; paid time off; paid volunteer days; employee assistance program; tuition assistance; parental leave; military leave assistance; QTS scholarship for dependents; wellness program, and other company benefits.

• medical, dental, vision, life, and disability insurance
• 401(k) retirement plan
• flexible spending and HSA accounts
• paid holidays
• paid time off
• paid volunteer days
• employee assistance program
• tuition assistance
• parental leave
• military leave assistance
• QTS scholarship for dependents
• wellness program
• other company benefits

This role is bonus eligible and may be eligible for equity.

We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or discrimination claim.

The "Know Your Rights" Poster is included here: Know Your Rights (English) Know Your Rights (Spanish)

The pay transparency policy is available here: Pay Transparency Nondiscrimination Poster-Formatted

QTS is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to [e-mail] and let us know the nature of your request and your contact information.