Director, Facilities Operations

QTS Realty Trust; United States; On-site; USD 110,000 - 170,000; Full time

Benefits offered by this job

Medical insurance (health)

Dental insurance

Vision insurance

401(k) retirement plan

Flexible spending and HSA accounts

Paid holidays

Paid time off

Volunteer days

Tuition assistance

Parental leave

Military leave assistance

QTS scholarship for dependents

Wellness program

Job summary

QTS Realty Trust is seeking an experienced facilities/operations leader to oversee data center site operations, cost control, and safety standards. The role requires guiding cross-functional teams, maintaining regulatory compliance, and driving continuous improvement in facilities programs.

The position emphasizes collaboration with COE managers, local site leaders, and remote line-of-business owners to ensure operational excellence and customer satisfaction.

Qualifications

• Bachelor's degree or equivalent in a relevant field or professional experience.
• Ten or more years in data center ops, facilities or related.
• Five+ years leading cross-organizational teams in critical-facility environments.

Responsibilities

• Manage the site team, develop capabilities, and set policies to satisfy customers and achieve financial objectives.
• Oversee operating standards for cost control, waste reduction, quality and safety.
• Lead expenditures, staffing, and capital projects to meet financial goals.
• Ensure compliance with laws and regulations and obtain licenses as required.
• Drive innovation in facilities programs with an environmentally conscious approach.
• Interface with Sales for new customer planning and implementation.

Skills

Strategic thinking

Team leadership

Customer service

Communication skills

Problem solving

Education

Bachelor's degree or equivalent

Tools

Facilities management software

Job description

RESPONSIBILITIES

Other duties may be assigned Manage the site team, develop capabilities, and set policies necessary to satisfy customers, engage employees, and achieve financial objectives. Implement operating standards required for cost control, waste reduction, quality, safety, and to be an environmentally-friendly community partner. Manage expenditures, staffing, and capital projects to ensure compliance with financial goals. Oversee site operations and capital expense budgets to ensure compliance with organizational expenditure requirements. Provide leadership in conjunction with local managers (DCO, FAC, Security) and remote line of business owners to ensure operational standards are achieved. Manage operations, space planning, power and cooling services, equipment installations, physical security, maintenance, janitorial services, landscaping, business continuity/disaster recovery for site(s). Confer with professional staff (COE) to find resolution to operational problems, authorize operational procedures and approve all operating expenditures. Understand federal, state and local operating regulations or laws. Establish, implement, and maintain facilities policies, procedures and organizational structures necessary to maintain compliance with all laws and regulations. Obtain and keep current all necessary licenses, permits and certifications as required. Drive innovation into facilities programs/systems with an environmentally conscious attitude. Negotiate contracts with suppliers. Develop and coordinate maintenance agreements, maintenance procedures, testing procedures, inspections, reporting, and utilize best accounting practices. Supervise the preparation of and implementation of effective operating budget. Serve as a leader in the community. Participate in community activities and organizations as appropriate through the maintenance of professional association affiliations and participation within association programs. Maintain positive relationships and communication with staff and executive level management. Ensure proper training and growth of staff. Participate on acquisition teams (when needed) to assess and integrate new facilities when required. Interface and work with Sales team on new customer planning, changes and implementation. Work with other COE Managers to set standards and to constantly look for ways to improve.

BASIC QUALIFICATIONS

Bachelor's degree preferably in Business, Engineering, Architecture, Computer Science, MIS or equivalent professional experience in lieu of a degree. Ten or more years of experience in data center operations management, facilities management, corporate engineering, or other related field. Five or more years of experience leading cross-organizational teams, ideally operating in a critical-facility environment.

KNOWLEDGE,SKILLS, AND ABILITIES

Strategic agility and good decision-making skills. Ability to build and lead teams and to work well in a collaborative, team-oriented environment. Keen planning skills along with the ability to lead through influence and to be a proactive partner with a strong customer-service orientation. Problem solver at a tactical and functional level, possess excellent oral and written communication skills, a solid work ethic and unquestioned integrity.

TOTAL REWARDS

This role is also eligible for a competitive benefits package that includes: medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending and HSA accounts; paid holidays; paid time off; paid volunteer days; employee assistance program; tuition assistance; parental leave; military leave assistance; QTS scholarship for dependents; wellness program, and other company benefits.

This position is Bonus eligible. This job may be eligible for equity.

We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law.

We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or discrimination claim.

The "Know Your Rights" Poster is included here: Know Your Rights (English) Know Your Rights (Spanish)

The pay transparency policy is available here: Pay Transparency Nondiscrimination Poster-Formatted

QTS is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to [e-mail] and let us know the nature of your request and your contact information.