Utility Kitchen Worker

Seneca Niagara Falls Gaming Corporation; City of Niagara Falls (NY); On-site; USD 18,000 - 26,000; Full time

Job summary

Seneca Niagara Falls Gaming Corporation is seeking a Utility Kitchen Worker to support all operations in the kitchen area. You will clean fixtures, maintain vents, move heavy equipment for deep cleaning, prepare tableware for washing and restock dishes, and help with waste removal while upholding safety standards.

You will follow policy guidelines, participate in training, and provide courteous service to patrons.

Qualifications

• Excellent communication skills
• Ability to speak effectively to the public and coworkers
• Prior customer service experience preferred
• High school diploma or equivalent preferred
• Some knowledge of kitchen hoods and electrical is a plus

Responsibilities

• Report to work on time in full uniform with badge.
• Keep work areas clean and organized; notify supervisor of problems.
• Pick up daily kitchen checklist and prepare tableware for washing.
• Set up the dishwashing machine; load and wash dishes, restock clean wares.
• Adhere to all safety policies and company policies.
• Perform detail cleaning of kitchen and peripherals (ovens, fryers, etc).
• Maintain asset security and comply with information security guidelines.

Skills

Communication skills

Customer service experience

Public interaction

Education

High school diploma or equivalent

Knowledge of kitchen hoods/electrical

Job description

The Utility Kitchen Worker is responsible for all operations in their specific area. Duties include maintaining fixtures and vents within the food service areas, moving and maintaining heavy kitchen equipment for deep cleaning, assisting the Executive Steward with any immediate heavy lifting or repairs within the stewarding or culinary department. Assisting stewards with: preparing tableware for washing, collecting all soiled pots, washing and re-stacking clean pots on shelves, removing garbage and refuse for recycling, and mopping and sweeping floors.

The Utility Kitchen Worker is also responsible for properly maintaining and distributing company assets, setting up dishwashing machine, stacking and storing clean dishes in proper kitchen areas and adhering to all safety policies and procedures. Monitor and ensure quality and efficiency of service at assigned area(s) of the property. All duties are to be performed within the guidelines of the Seneca Gaming Corporation's policies and procedures, Internal Control Standards and Objectives.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

1. 1. Report to work on time, well-groomed in full uniform with badge on the upper left side of the uniform.
2. 2. Keep work areas clean and organized. Be capable of handling any task in the appropriate manner; notify the Supervisor of any problems. Use proper cleaning chemicals with the proper task.
3. 3. Pick up daily checklist for your kitchen area.
4. 4. Prepare tableware for washing, i.e., scrape plates, presoak silverware, and place all items to be washed in their proper dishwasher rack. Set up the dishwashing machine; ensure that drains are closed, tanks are filled, temperatures are at correct levels, and detergent is at the proper level. Wash all dishes and kitchen equipment by using sprayer nozzle, baskets or conveyors; immerse objects in washing and rinsing solutions, or scrub by hand to remove debris, dry all objects using cloth or drying oven. Stack and store all dishes and kitchen equipment in the appropriate place. Thoroughly clean dishwashing equipment and all working areas, collect all soiled pots. Wash and restock clean pots on shelves, remove all garbage and refuse, mop and sweep floors, wash walls and ceiling tiles, sanitize all cooking equipment.
5. 5. Adhere to regulatory, departmental, and company policies in an ethical manner. Maintain a neat, personal appearance and uphold company appearance standards.
6. 6. Perform detail cleaning of kitchen and peripheral equipment, including ovens, fryers, hot boxes, coolers, etc.
7. 7. Maintain a current understanding of all policy and guidelines regarding information security including the Seneca Gaming Corporation Acceptable Use Policy. Understand and comply with all information security policies and procedures at all times.
8. 8. Provide exceptional customer service to all patrons and communicate in a pleasant, friendly and professional manner at all times. Maintain a professional work environment with supervisors, managers and staff.
9. 9. Meet the attendance guidelines of the job and adhere to regulatory, departmental and company policies.
10. 10. Must complete all required SGC Training programs within nine (9) months from commencement of employment.
11. 11. Attend all necessary meetings.
12. 12. Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed. Hours are determined by a 24-hour schedule.

QUALIFICATIONS/REQUIREMENTS:

Education/Experience:

1. 1. Must be 18 years of age or older upon employment.
2. 2. High school diploma or equivalent is preferred.
3. 3. Some knowledge of kitchen hoods and electrical a plus.
4. 4. Previous customer service preferred.

Language Skills and Reasoning Ability:

1. 1. Must possess excellent communication skills.
2. 2. Ability to speak effectively to the public, employees and customers.
3. 3. Must have the ability to deal effectively and interact well with the customers and employees.
4. 4. Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.
5. 5. Understand and comply with policies and procedures, daily memos, chemical labels and other instructions.

Physical Requirements and Work Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderately loud. When on the casino floor, the noise levels increase to loud. Must be able to work in an environment where smoking is permitted.

1. 1. Must be able to stand, walk and move through all areas of the casino for an extended period of time.
2. 2. Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced casino environment and effectively deal with customers, management, employees and members of the business community in all situations.
3. 3. Work involves moderate exposure to unusual elements such as extreme temperatures, dirt, dust, fumes, smoke and/or loud noises.
4. 4. Moderate physical activity is required along with the handling of objects up to fifty (50) pounds. Work environment involves some exposure to physical risk, which requires following basic safety precautions.

Salary Starting Rate: $16.00 Compensation is negotiable based on experience and education. Each position has varying minimum qualifications. In the absence of fully qualified candidates, some requirements may be waived.

Welcome to Seneca Resorts & Casinos! We are thrilled that you are considering joining our team. At Seneca Resorts & Casinos, our mission is to provide the best place to work and play. Our dedication to this mission is reflected in our BEST Service Standards! We prepare our team members by incorporating our values in the BEST 8 hours of the day! We believe by prioritizing the well-being of our team members and guests, we will exceed expectations as long as every team member uses their voice that brings out the best in Seneca Resorts & Casinos. We are committed to sustainable practices that ensure long-term growth and stability for the future workforce at SRC!

Thank you for considering Seneca Resorts & Casinos.