Facilities Manager

Small-Door-Veterinary; New York (NY); On-site; USD 90,000 - 110,000; Full time

Job summary

Small Door is expanding its veterinary network and seeks a Facilities Manager to support day-to-day operations across multiple clinics, partnering with practice teams, regional ops, vendors and landlords.

The ideal candidate is highly organized and proactive, capable of coordinating sites, managing maintenance, and guiding capital projects while ensuring seamless operations and excellent pet care.

Qualifications

• 3–5+ years of facilities management experience, ideally multi-site.
• Experience in veterinary, healthcare, retail, or multi-location environments preferred.
• Experience with CMMS, vendor management, and preventive maintenance.
• Knowledge of HVAC, plumbing, electrical, and fire/safety systems.
• Experience budgeting proposals and small capital projects.
• Strong organizational, communication, and problem-solving skills.
• Ability to prioritize high-volume facilities needs across locations.

Responsibilities

• Manage day-to-day facilities operations across an assigned portfolio.
• Triage and manage facilities requests, escalations, and emergency repairs.
• Manage work orders, preventive maintenance, and facility information via CMMS.
• Coordinate third-party facilities partners, contractors, and local vendors.
• Review proposals, scopes, pricing, and invoices; track spending against budget.
• Coordinate with landlords and property managers on repairs and responsibilities.
• Conduct site visits and assessments to identify needs.
• Manage preventative maintenance programs for HVAC, plumbing, electrical, life-safety.
• Identify recurring issues and recommend repairs or capital solutions.
• Coordinate smaller capital projects and practice refreshes.
• Partner with Development and Operations on capital planning and priorities.
• Maintain clear communication with practice teams on issue status.

Skills

Facilities management

Vendor management

CMMS

Budget management

Multi-site coordination

HVAC systems

Electrical knowledge

Communication skills

Travel readiness

Tools

CMMS platform

Job description

Small Door is membership-based veterinary care designed with human standards that is better for pets, pet parents, and veterinarians alike. Through our membership model, we deliver exceptional care, 24/7 telemedicine, transparent pricing, and modern hospitality in thoughtfully designed, stress-free spaces.

Founded in 2019 with our flagship location in Manhattan’s West Village, Small Door has quickly expanded across the East Coast. In July 2026, Small Door and Bond Vet merged to build a more connected, accessible, and compassionate veterinary care experience across routine, primary, and urgent care. The combined organization will span more than 55 clinics across major Northeast, Mid-Atlantic, and Midwest markets, serving over half a million pets.

This role will play an important part in shaping the next chapter of our combined organization and advancing our shared mission to transform veterinary care.

About the Role

We are seeking a Facilities Manager to support the day-to-day operation and maintenance of our growing network of veterinary practices. This role will manage facilities needs across a multi-market portfolio, partnering with practice teams, regional operations, vendors, landlords, and our third-party facilities management partner.

The ideal candidate is highly organized, proactive, and comfortable managing multiple locations, vendors, and priorities simultaneously.

Responsibilities

• Manage day-to-day facilities operations across an assigned portfolio of veterinary practices.

• Triage and manage facilities requests, escalations, and emergency repairs through resolution.

• Manage work orders, preventative maintenance, and facility information through our CMMS platform.

• Coordinate and manage third-party facilities partners, contractors, and local vendors.

• Review proposals, scopes, pricing, and invoices and track facilities spending against budget.

• Coordinate with landlords and property managers on building repairs and landlord responsibilities.

• Conduct site visits and facility assessments to identify maintenance, repair, and capital needs.

• Manage preventative maintenance programs for HVAC, plumbing, electrical, fire/life-safety, and other building systems.

• Identify recurring issues and recommend repair, replacement, or capital solutions.

• Coordinate smaller capital projects, equipment replacements, and practice refreshes.

• Partner with Development and Operations on capital planning, larger projects, and facilities priorities.

• Maintain clear communication with practice teams regarding issue status, timing, and resolution.

Qualifications

• 3–5+ years of facilities management or related experience, preferably supporting a multi-site portfolio.

• Experience in veterinary, healthcare, retail, hospitality, or another multi-location environment preferred.

• Experience with CMMS/work-order systems, vendor management, and preventative maintenance.

• Working knowledge of commercial HVAC, plumbing, electrical, and fire/life-safety systems.

• Experience managing facilities budgets, proposals, and small capital projects.

• Strong organizational, communication, and problem-solving skills.

• Ability to independently prioritize a high volume of facilities needs across multiple locations.

Ability to travel regularly between practice locations.

Small Door is proudly committed to creating a diverse, inclusive and equitable workplace. We encourage qualified applicants of every background, ability, and life experience to apply to appropriate employment opportunities.