Facilities Manager

Hancock Whitney; New Orleans (LA); On-site; USD 85,000 - 115,000; Full time

Job summary

Hancock Whitney is seeking a Facilities Manager to oversee day-to-day operations of assigned buildings in New Orleans, ensuring safe, efficient, and well-maintained facilities. This role serves as the primary on-site contact for users and service providers, supporting the Property Manager in delivering high-quality facilities services.

You will manage building systems, preventive maintenance, safety standards, and capital planning while coordinating with vendors and internal stakeholders to

Qualifications

• Bachelor’s degree or equivalent experience preferred.
• Minimum of five (5) years of facilities management experience.
• Professional certification such as Certified Facility Manager (CFM) preferred.
• Participation in a recognized professional association (e.g., IFMA) preferred.
• Strong written and verbal communication skills.
• Demonstrated ability to manage multiple priorities and make sound operational decisions.
• Proven leadership capability and strong customer service orientation.
• Proficiency with standard business and facilities management software.

Responsibilities

• Serve as the primary point of contact for internal building users and service providers; support the Property Manager with landlord or agent communications as needed.
• Oversee daily building operations, including troubleshooting issues and coordinating timely resolution.
• Manage and monitor critical building systems, including HVAC, electrical, plumbing, fire/life safety systems (sprinklers, alarms, emergency lighting), and other infrastructure components.
• Administer preventive maintenance programs, conduct regular facility inspections, and ensure compliance with OSHA, ADA, and applicable life-safety standards.
• Lead on-site emergency response efforts and coordinate solutions with the Property Manager and vendors.
• Direct and monitor on-site vendors to ensure work quality, safety compliance, and adherence to service standards; provide performance feedback to support vendor evaluations and contract decisions.
• Maintain equipment and asset inventories, track lifecycle data, and support long-term capital planning initiatives.
• Provide input into the annual operating budget and manage day-to-day expenses within approved limits.
• Collect, analyze, and report operational data to support performance monitoring and continuous improvement.
• Coordinate approved space modifications, minor moves, furniture adjustments, and equipment installations with internal stakeholders.
• Promote a high level of customer service and gather occupant feedback to identify service enhancements and operational improvements.
• Attend meetings, training, and professional development activities as directed.
• Perform other duties as assigned.

Skills

Leadership

Customer service

Communication skills

Prioritization

Facilities management software

Education

Bachelor’s degree or equivalent experience

CFM certification

IFMA membership

Job description

JOB FUNCTION / SUMMARY

The Facilities Manager oversees the day-to-day operations of assigned buildings to ensure safe, efficient, and well-maintained facilities aligned with organizational goals, service agreements, and regulatory requirements. This role serves as the primary on-site contact for building users and service providers and supports the Property Manager in delivering high-quality facilities services.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Serve as the primary point of contact for internal building users and service providers; support the Property Manager with landlord or agent communications as needed.
• Oversee daily building operations, including troubleshooting issues and coordinating timely resolution.
• Manage and monitor critical building systems, including HVAC, electrical, plumbing, fire/life safety systems (sprinklers, alarms, emergency lighting), and other infrastructure components.
• Administer preventive maintenance programs, conduct regular facility inspections, and ensure compliance with OSHA, ADA, and applicable life-safety standards.
• Lead on-site emergency response efforts (e.g., power outages, weather events, facility disruptions) and coordinate solutions with the Property Manager and vendors.
• Direct and monitor on-site vendors (janitorial, landscaping, security, HVAC, etc.) to ensure work quality, safety compliance, and adherence to service standards; provide performance feedback to support vendor evaluations and contract decisions.
• Maintain equipment and asset inventories, track lifecycle data, and support long-term capital planning initiatives.
• Provide input into the annual operating budget and manage day-to-day expenses within approved limits.
• Collect, analyze, and report operational data to support performance monitoring and continuous improvement.
• Coordinate approved space modifications, minor moves, furniture adjustments, and equipment installations with internal stakeholders.
• Promote a high level of customer service and gather occupant feedback to identify service enhancements and operational improvements.
• Attend meetings, training, and professional development activities as directed.
• Perform other duties as assigned.

MINIMUM REQUIRED EDUCATION, EXPERIENCE & KNOWLEDGE

• Bachelor’s degree or equivalent experience preferred.
• Minimum of five (5) years of facilities management experience.
• Professional certification such as Certified Facility Manager (CFM) preferred.
• Participation in a recognized professional association (e.g., IFMA) preferred.
• Strong written and verbal communication skills.
• Demonstrated ability to manage multiple priorities and make sound operational decisions.
• Proven leadership capability and strong customer service orientation.
• Proficiency with standard business and facilities management software.

ESSENTIAL MENTAL & PHYSICAL REQUIREMENTS

• Ability to travel if required to perform the essential job functions.
• Ability to work under stress and meet deadlines.
• Ability to operate related equipment to perform the essential job functions.
• Ability to read and interpret a document if required to perform the essential job functions.
• Ability to lift/move/carry approximately 10 pounds if required to perform the essential job functions. If the employee is unable to lift/move/carry this weight and can be accommodated without causing the department/division an “undue hardship” then the employee must be accommodated; hence omitting lifting/moving/carrying as a physical requirement.

Equal Opportunity/Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religious beliefs, national origin, ancestry, citizenship, sex, gender, sexual orientation, gender identity, marital status, age, physical or mental disability or history of disability, genetic information, status as a protected veteran, disabled veteran, or other protected characteristics as required by federal, state and local laws.