Facilities Manager

MSC Cruises; Miami (FL); On-site; USD 90,000 - 120,000; Full time

Job summary

MSC Cruises seeks a seasoned Facilities Manager to oversee maintenance, safety, security, and operations for our new US HQ in Miami, with weekly travel to Fort Lauderdale. You will lead a cross-functional team, manage vendors, ensure compliance with health, safety, and LEED standards, and drive uptime of building systems including HVAC, electrical, plumbing, and AV/IT.

Reporting to the VP of HR, this role demands strong leadership, budget stewardship, and a proactive approach to risk management.

Qualifications

• Bachelor's degree in facility management, engineering, or related field.
• Relevant certifications or equivalent experience will be considered.

Responsibilities

• Lead development and execution of a comprehensive facilities maintenance strategy.
• Direct and hold accountable all facilities contractors, vendors, maintenance, housekeeping, and landscaping teams.
• Own performance, maintenance, and continuous improvement of all building systems (HVAC, electrical, plumbing, mechanical, AV/IT, lighting, life safety).
• Oversee landscaping, greenery, irrigation, and common areas to ensure an outstanding workplace experience.
• Lead and develop the Facilities team, including Reception and workplace services, partnering with HR on employee experience initiatives.
• Plan, prioritize, and execute maintenance activities, repairs, and capital projects with minimal disruption.

Skills

Bi-lingual English/Spanish

MS Office

Facility management software

AV/IT systems knowledge

Education

Bachelor's degree in facility management, engineering, or related field

Relevant certifications

Tools

MS Office

Facility management software

Job description

Where passion meets opportunity
The best of your adventures is the one you have yet to sail!

Your Purpose

We are seeking a highly skilled and experienced Facilities Manager to oversee the overall maintenance, operation, safety and security of our brand-new state of the art MSC USA Headquarters located within Block 55 in Miami, FL and Fort Lauderdale location. The Facilities Manager will be responsible for managing vendor relationships, ensuring compliance with health and safety regulations, and ensuring all systems are properly maintained. This position requires a strong background in facility management, mechanical and electrical systems, and high attention to detail. Reporting directly to the Vice President-Human Resources, the Facilities Manager will work in office Monday-Friday supporting the day-to-day business operations. Primary office location, Miami with travel to Fort Lauderdale office weekly / bi-weekly.

Your Impact

• Lead the development and execution of a comprehensive facilities maintenance strategy, including preventive and predictive maintenance programs, to maximize asset reliability, extend equipment life, and ensure uninterrupted business operations.
• Direct and hold accountable all facilities contractors, vendors, maintenance, housekeeping, and landscaping teams, ensuring services are delivered safely, efficiently, on budget, and in accordance with company standards and regulatory requirements.
• Own the performance, maintenance, and continuous improvement of all building systems, including HVAC, electrical, plumbing, mechanical, AV/IT, lighting, and life safety systems.
• Maintain exceptional indoor and outdoor environments, overseeing all landscaping, greenery, irrigation, and common areas to ensure an outstanding workplace experience.
• Lead, coach, and develop the Facilities team, including Reception and workplace services, ensuring consistently outstanding service delivery. Influence the design and execution of workplace engagement initiatives, amenities, and office experiences in partnership with HR to create an engaging, welcoming, and high-performing work environment that strengthens employee satisfaction and company culture.
• Conduct routine facility inspections and audits to proactively identify maintenance needs, operational risks, safety concerns, and opportunities for continuous improvement.
• Plan, prioritize, and execute maintenance activities, repairs, and capital improvement projects while minimizing operational disruption and ensuring timely delivery.
• Ensure full compliance with all applicable building codes, environmental regulations, occupational safety requirements, and LEED certification standards, maintaining readiness for inspections and audits.
• Manage all aspects of physical security, including building access, visitor management, parking operations, surveillance systems, and coordination with security providers.
• Partner closely with business leaders and functional teams to anticipate workplace needs, deliver responsive facility solutions, and support initiatives such as EHS programs, wellness spaces, and employee experience enhancements.
• Build strong relationships with landlords, property managers, employees, and external partners, serving as the primary point of contact for all facilities-related matters.
• Lead business continuity and emergency preparedness efforts, developing, maintaining, and executing emergency response plans for severe weather, fire, active shooter, and other critical incidents.
• Own the facilities operating and capital budgets, developing annual budgets and multi-year investment plans while identifying opportunities to improve efficiency, reduce operating costs, and maximize return on investment.
• Establish and maintain accurate facility documentation, including maintenance records, asset inventories, warranties, service contracts, compliance documentation, and performance metrics.
• Drive workplace cleanliness, sustainability, and operational excellence, overseeing housekeeping, waste management, recycling initiatives, and environmental stewardship programs.
• Continuously evaluate emerging technologies, industry best practices, and workplace innovations, implementing solutions that improve operational performance, sustainability, and employee experience.
• Partner with the Construction and Real Estate teams to successfully deliver renovations, expansions, relocations, and workplace optimization initiatives from planning through execution.
• Champion a culture of safety, accountability, and continuous improvement, ensuring compliance with OSHA and other health and safety regulations while promoting safe work practices across all facilities operations.

Your Journey so far

• Bachelor's degree in facility management, engineering, or a related field. Relevant certifications or equivalent experience will also be considered.
• A minimum of 5 years of experience in facility maintenance.
• Must be bi-lingual (English & Spanish)
• In-depth knowledge of AV/IT, mechanical, electrical, plumbing, and HVAC systems, as well as general building maintenance practices.
• Strong understanding of the unique requirements for maintaining environmental controls, and security measures.
• Familiarity with relevant regulations and guidelines.
• Excellent problem-solving skills and the ability to identify and resolve maintenance issues promptly and effectively.
• Strong organizational and project management skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
• Excellent communication and interpersonal skills, with the ability to partner effectively with staff at all levels and across departments.
• Attention to detail and a commitment to maintaining high standards of cleanliness and safety.
• Proficiency in Microsoft Office & facility management software
• Ability to work independently and make sound decisions in a fast-paced environment.

Your Essentials

US passport or Green Card

Our commitment

We are committed to building a future that values diverse perspectives, embraces the world beyond borders, and fosters an inclusive environment where every individual feels valued, respected and empowered to be their authentic selves. Our commitment extends to taking meaningful, measurable actions that have a long-term positive impact on our guests, our employees and our planet.

Ready to turn your passion into something extraordinary? Join us at MSC Cruises, where new opportunities await. Apply today to be part of a global team that is pushing boundaries and achieving something remarkable. Your journey starts here!