Facilities Manager

Heartland Credit Union; Madison (WI); On-site; USD 65,000 - 95,000; Full time

Job summary

Heartland Credit Union in Wisconsin is seeking a hands-on Facilities Manager to oversee maintenance, operations, and improvement of our branches and offices. You will coordinate maintenance activities, manage projects, and partner with vendors to keep spaces safe, welcoming, and efficient for employees and members.

Ideal candidates have 3–5 years in facilities management, knowledge of building systems, and strong organizational skills.

Qualifications

• 3–5 years of experience in facilities management or related field.
• Experience with HVAC, electrical, plumbing, and building systems.
• Ability to manage multiple priorities and coordinate maintenance projects.
• Strong organizational and communication skills.
• Valid driver's license and ability to travel between locations.

Responsibilities

• Oversee daily maintenance of branches, offices, and properties.
• Develop preventive maintenance schedules for building systems (HVAC, electrical, plumbing).
• Coordinate external contractors and service providers for facility services.
• Manage facility-related budgets and identify cost-saving opportunities.
• Ensure safety, accessibility, and compliance across locations.

Skills

Facilities management

Vendor management

Project coordination

Maintenance planning

Communication

Education

Associate's or bachelor's degree in facilities management

Tools

MS Office

Work order system

CMMS

Job description

Are you a hands-on, solutions-oriented professional who takes pride in creating safe, welcoming, and well-maintained environments? We're looking for aFacilities Managerto oversee the maintenance, operations, and improvement of our credit union facilities.

In this role, you'll play an important part in ensuring our branches and offices operate efficiently, safely, and effectively. You'll coordinate facility maintenance, manage projects, oversee vendor relationships, and help create an exceptional environment for our employees and members.

If you're organized, proactive, and enjoy balancing day-to-day operations with long-term facility planning, we'd love to hear from you!

What You'll Be Doing

Facilities Operations & Maintenance

• Oversee the daily maintenance, repair, and overall condition of credit union branches, offices, and properties.
• Develop and manage preventive maintenance schedules for HVAC, plumbing, electrical, lighting, and other building systems.
• Perform routine facility inspections to identify maintenance needs, safety concerns, and opportunities for improvement.
• Respond to facility emergencies and coordinate timely resolution of building-related issues.
• Ensure facilities are clean, functional, professional, and welcoming for employees and members.
• Maintain accurate records of facility maintenance, inspections, equipment, and repairs.
• Coordinate and oversee external contractors and service providers for building maintenance, landscaping, snow removal, cleaning, and other facility services.
• Evaluate vendor performance to ensure quality, timeliness, and cost-effectiveness.
• Review service agreements, obtain competitive quotes, and coordinate facility-related purchases.
• Monitor contractor work to ensure projects meet established expectations and safety standards.

Project & Budget Management

• Coordinate facility improvement projects, renovations, equipment replacements, and branch upgrades.
• Assist in developing and managing annual facilities operating and capital budgets.
• Monitor facility-related expenses and identify opportunities for operational efficiencies and cost savings.
• Collaborate with leadership on long-term facility needs, capital improvements, and space planning.
• Coordinate project timelines, resources, and communication to minimize disruption to credit union operations.

Safety, Security & Compliance

• Help ensure credit union facilities comply with applicable building codes, accessibility requirements, fire safety standards, and workplace safety regulations.
• Partner with internal teams to support physical security systems, access controls, and emergency preparedness.
• Coordinate required inspections, testing, and maintenance of building safety systems.
• Support business continuity and disaster recovery efforts related to credit union facilities.
• Identify potential facility risks and recommend corrective actions.
• Serve as the primary point of contact for facility-related needs across all credit union locations.
• Build positive working relationships with branch managers, employees, vendors, and contractors.
• Prioritize and coordinate maintenance requests to ensure timely and effective resolution.
• Provide guidance and oversight to facilities or maintenance personnel, as applicable.
• Communicate facility updates, project progress, and operational concerns to leadership.

What You'll Bring

Required Qualifications

• 3–5 years of experience in facilities management, building maintenance, property management, or a related field.
• Working knowledge of building systems, including HVAC, electrical, plumbing, and general maintenance.
• Experience coordinating maintenance activities, contractors, and facility improvement projects.
• Strong organizational, problem-solving, and project management skills.
• Ability to manage multiple priorities and respond effectively to urgent facility needs.
• Excellent communication and interpersonal skills.
• Proficiency with Microsoft Office and facility-related tracking or work-order systems.
• Valid driver's license and ability to travel between credit union locations.

Preferred Qualifications

• Associate's or bachelor's degree in facilities management, construction management, business administration, or a related field.
• Previous experience managing multiple facilities or branch locations.
• Experience in a financial institution or other regulated business environment.
• Knowledge of facility budgeting, capital planning, and vendor contract management.
• Familiarity with physical security, emergency preparedness, and business continuity planning.
• Experience supervising maintenance or facilities personnel.

What Makes You Successful

• Proactive Problem Solver:You identify potential issues before they become larger problems.
• Organized & Dependable:You effectively manage multiple projects, priorities, and deadlines.
• Service-Oriented:You understand that well-maintained facilities contribute to a positive employee and member experience.
• Resourceful:You find practical, cost-effective solutions while maintaining high standards.
• Collaborative:You build strong relationships and communicate effectively with employees, leadership, and service providers.
• Safety-Focused:You prioritize safe, secure, and compliant facilities.

Why Join Heartland Credit Union?

At Heartland credit union, we're committed to making a positive difference in the lives of our members, employees, and communities. We believe that every role contributes to our success, and our Facilities Manager plays an essential part in creating an environment where our teams and members can thrive.

We offer a collaborative work environment, opportunities for professional growth, competitive compensation, and a comprehensive benefits package.

We are an Equal Opportunity Employer and value a diverse and inclusive workplace.