Facilities Manager

JLL; Florence (SC); On-site; USD 80,000 - 110,000; Full time

Job summary

JLL is seeking a Facilities Manager to lead and develop a high-performing Facility Management team for client portfolios in the United States. The role focuses on delivering exceptional service, financial stewardship, and strong stakeholder relationships across engineering, transactions, and projects.

You will drive continuous improvement, leverage data analytics for performance, and champion the adoption of AI tools to enhance operations and cost efficiency within the portfolio.

Qualifications

• Bachelor's degree in engineering or equivalent
• 8-10 years of facility management experience
• Excellent internal and external customer service
• Strong leadership and relationship building skills
• Strong interpersonal skills and problem-solving ability
• Excellent verbal and written communication and presentation skills
• Ability to work across organizational boundaries and build productive relationships
• Knowledge of standard commercial real estate, business, and accounting practices
• Knowledge or willingness to utilize AI tools and technologies as part of daily work
• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint, Visio, Outlook, Access)
• Knowledge of Excel and data analysis

Responsibilities

• Develop an accountable, cohesive, customer-focused Facility Management team through active management, support, and leadership
• Manage the performance and outcomes of assigned staff reporting to the position
• Foster collaboration within the facility management team to deliver integrated facility management services across all business lines
• Execute successful team building with people management experience and strong interpersonal skills
• Lead overall team management, staff development, and planning
• Participate in the compensation planning process
• Build actionable and measurable career development plans for direct reports
• Foster a culture of continuous improvement and innovation by leveraging BI, best practices, tools and re-engineering
• Provide superior client service while exercising responsibility for facility management services
• Present operational performance updates, strategic recommendations, and business cases to senior stakeholders
• Translate complex technical information into compelling narratives to drive decisions
• Deliver on financial planning routines and manage property budgets
• Ensure facilities meet client standards and safety requirements
• Support cost reduction programs to reduce operating costs
• Ensure compliance with laws and portfolio-wide initiatives
• Manage budget variances and risk across facilities
• Lead cross-functional projects with multiple departments and stakeholders
• Actively explore AI/automation to enhance efficiency and decision-making
• Perform additional job duties as requested

Skills

Leadership

Customer service

Communication

Cross-functional collaboration

Data analysis

AI tools familiarity

MS Office

Excel

Education

Bachelor's degree in engineering or equivalent

Advanced degree

Tools

Microsoft Office

AI tools

Job description

JLL empowers you to shape a brighter way

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them tothrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Facilities Manager

Job Summary

The Facilities Manager is responsible for the direct management of assigned properties and the leadership and oversight of a Facility Management team within the client's portfolio. This role requires managing facilities in accordance with all local, state, and federal mandates while delivering superior client service, team leadership, and account management. The position is heavily client-facing and external-facing, requiring exceptional customer service, communication skills, and the ability to build and maintain strong stakeholder relationships.

Essential Functions

* Develop an accountable, cohesive, and customer-focused Facility Management team through active management, support, and leadership

* Manage the performance and outcomes of assigned staff reporting to the position

* Foster collaboration within the facility management team to deliver integrated facility management services across all business lines (Engineering, Transactions, Projects, Planning)

* Execute successful team building with proven people management experience, strong interpersonal skills, and problem-solving ability

* Lead overall team management, staff development, and planning, including staff succession and growth plans

* Participate in the compensation planning process

* Build actionable and measurable career development plans for every direct report with consistent progress conversations

* Foster a culture of continuous improvement and innovation by leveraging business intelligence, introducing best practices, new tools, and process re-engineering

Client Relationship Management

* Provide superior client service while exercising functional responsibility for facility management services within assigned facilities and geography

* Exhibit exceptional customer service and communication skills in all client interactions

* Present operational performance updates, strategic recommendations, and business cases to senior stakeholders and client leadership with clarity and confidence

* Translate complex technical and operational information into compelling narratives that drive decision-making

* Deliver on all financial planning routines within assigned portfolio, including preparation and financial management of property budgets aligned with clients' goals and objectives

* Maintain overall facility management services consistent with the client's global standard processes and professional brand image

* Ensure functional, comfortable, compliant, energy efficient, and attractive facilities through periodic interior and exterior site inspections

* Provide overall facility services in accordance with the client's standard processes and procedures, including application of policies and programs

* Resolve critical impact tenant relations issues with accuracy and timeliness

Third-Party Management

* Support prompt collection of management fees and reimbursements from third-party tenants occupying space within client-owned premises

* Embrace tenant management programs as applicable

* Prepare, submit, and manage property budgets with variances tracked, reported, and fiduciary duties upheld

* Support ongoing cost reduction programs to reduce operating costs while maintaining desired environments

* Ensure smooth recovery processes for budget variances

* Ensure compliance with portfolio-wide initiatives and required local, state, and federal laws and regulations

* Manage and coordinate functional responsibility for facility management services within assigned facilities and geography

* Ensure minimal preventable incidents that create interruptions to ongoing operations

* Safeguard professional risk mitigation related to facility management services, including adoption of programs to enhance safety and compliance and minimize confidentiality incidents

Strategic Leadership & Cross-Functional Collaboration

* Leverage business intelligence, data, reporting, and analytics to drive efficiency and inform strategic decisions

* Lead cross-functional collaboration with internal teams including Finance, Legal, HR, IT, Procurement, and Risk Management to deliver integrated solutions

* Introduce service delivery efficiencies that enhance occupant satisfaction, wellness, safety, and productivity

* Explore and implement AI-powered tools and automation technologies to enhance team productivity, streamline workflows, and improve operational efficiency

* Champion the adoption of emerging technologies to automate routine tasks, improve data analysis, and drive continuous improvement

* Work with minimal supervision in a fast-paced environment with a high degree of innovation

* Perform additional job duties as requested

This role requires a forward-thinking leader who embraces technology and innovation as competitive advantages. You will be expected to actively explore opportunities to leverage AI and automation tools to enhance operational efficiency, improve decision-making, and drive measurable improvements across the portfolio. Strong presence, cross-functional collaboration skills, and the ability to influence stakeholders are essential to success in this role.

Minimum Qualifications

Required

* Bachelor's degree in engineering or equivalent combination of experience and education

* 8-10 years of facility management experience with demonstrated ability to exercise proper judgment, including leading Integrated Facilities Management teams/services

* Proven track record of excellent internal and external customer service

* Strong leadership and relationship building skills

* Strong interpersonal skills and problem-solving ability

* Excellent verbal and written communication and presentation skills, including ability to present effectively to senior stakeholders

* Demonstrated ability to work effectively across organizational boundaries and build productive relationships with diverse functional teams

* Knowledge of standard commercial real estate, business, and accounting practices

Knowledge or willingness to utilize AI tools and technologies as a part of daily work activities

* Proficient skills in Microsoft Office Suite (Excel, Word, PowerPoint, Visio, Outlook, Access)

* Knowledge of Excel and ability to analyze data

Preferred

* Advanced degree

* CPM, RPA, or CSM designation

* Experience utilizing AI tools and automation technologies to drive operational improvements

* Track record of leading technology adoption or process improvement initiatives

* Experience serving as strategic advisor to client leadership on facility-related matters

* Experience leading cross-functional projects involving multiple departments and stakeholder groups

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.