Facilities Maintenance Manager (Temporary)

1088 LEGO Brand Retail Inc.; Boston (MA); Hybrid; USD 108,000 - 162,000; Full time

Benefits offered by this job

Family Care Leave

Life and disability insurance

Headspace app

Colleague discount

Bonus program

Hybrid work policy

Job summary

The LEGO Group is seeking a Facilities Maintenance Manager to oversee maintenance, repair and performance of a retail portfolio via an outsourced partner. You will connect Operations, store teams and service providers to keep facilities safe, compliant and operational.

This 12‑month contract lets you build governance, asset management, HVAC reliability, reporting and maintenance standards, with opportunity to implement scalable processes and playbooks across US and Canada hybrid stores.

Qualifications

• HVAC program management, lifecycle planning, preventive maintenance.
• Experience managing external vendors with reviews & accountability.
• Created facilities governance, workflows, or playbooks.
• Applied data analysis for maintenance planning and decisions.

Responsibilities

• Oversee maintenance, repair and performance of retail locations via outsourced partner.
• Serve as connection between Operations, store teams and external service providers.
• Build and implement governance, asset management, and HVAC reliability programs.
• Develop KPIs, reporting frameworks and standard operating procedures.

Skills

HVAC maintenance

Vendor management

Data analysis

Process governance

Project management

Facilities operations

Tools

Service Channel

Job description

Job Description

Just imagine building a facilities maintenance operation that can scale with a growing retail portfolio. Now help bring it to life!

About the role

As our Facilities Maintenance Manager, you'll oversee the maintenance, repair, and operational performance of a portfolio of retail locations through the management of an outsourced facilities maintenance provider. You'll serve as the connection between Operations, store teams, and external service partners, helping ensure facilities remain safe, compliant, and operationally effective. This 12‑month contract offers a rare opportunity to build key foundations from the ground up, including vendor governance, asset management, HVAC reliability, reporting, and maintenance standards. At the LEGO® Group, you'll have the autonomy to create processes, improve data quality, and establish ways of working that can support the business long after the contract ends.

NOTE: This is a temporary position with an approximate length of 12 months, subject to change based on business needs.

Required Qualifications

• Delivered commercial HVAC programs, including equipment lifecycle planning and preventive maintenance initiatives.
• Managed external maintenance vendors through service reviews, performance expectations, and accountability measures.
• Built facilities maintenance processes using Service Channel or a similar facilities management platform.
• Led maintenance activities involving HVAC and other critical building systems across multiple locations.
• Created operational standards, workflows, procedures, or governance documentation for facilities operations.
• Applied data analysis and reporting to support maintenance planning, prioritization, and operational decisions.

Preferred Qualifications

• Developed maintenance reporting and KPI dashboards for operational performance tracking.
• Delivered facility improvement initiatives through structured project management approaches.
• Supported facilities operations within high-volume retail or attraction-based environments.
• Worked with mechanical, electrical, plumbing, or life-safety systems.

What you'll build

• Vendor governance processes, including performance reviews, escalation paths, accountability standards, and quarterly scorecards.
• Standardized workflows for work orders, approvals, escalations, reporting, and service management.
• A stronger preventive maintenance program with validated schedules and reduced reactive maintenance activity.
• An HVAC reliability program with validated asset inventories, equipment assessments, and replacement priorities.
• Standard operating procedures, troubleshooting guides, and operational playbooks.
• KPI reporting frameworks and leadership dashboards covering spend, service levels, recurring issues, and asset health.
• A complete operations handbook and knowledge transfer plan that enables a smooth transition at contract completion.

What matters most is your ability to create structure, improve operational visibility, and build processes that are practical, scalable, and easy for others to adopt.

Life on the team

You’ll join Retail Store Operations within the LEGO Group, supporting stores across the US and Canada. The team helps store teams deliver operational excellence by providing resources, guidance, and support across a wide range of business priorities. We work in a hybrid rhythm with a preferred team day in the office on Thursdays. Strong organization, thoughtful prioritization, relationship building, and data-informed decision making all play an important role in how we work together and support our stores.

Success looks like

Success means putting vendor and service operations under control, creating reliable asset and HVAC data, and giving leaders clear visibility through meaningful reporting. You'll work with team members to establish a more scalable support model for a growing store portfolio. By the end of the contract, you'll have created documented processes, governance, and operational tools that allow for operations with minimal disruption.

Additional details on this position

No relocation assistance will be provided for this position.

#LI-Hybrid #LI-SW2

Compensation

The salary for this position has a range of $107,885.00 - $161,827.00 based on anticipated responsibilities, market benchmarks, and organizational constraints. The LEGO Group carefully considers a wide range of compensation factors, including but not limited to prior experience, skills, expertise, location, internal equity, and other considerations permitted by law. The comprehensive remuneration details, inclusive of benefits, will be communicated upon finalisation of the employment offer. Applications are reviewed on an ongoing basis.

What’s in it for you?

• Family Care Leave – We offer enhanced paid leave options for those important times.
• Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.
• Wellbeing – We want you to be your best self, so you’ll have access to the Headspace App and lots of wellbeing initiatives and programs run by local teams where you are based.
• Colleague Discount – We know you'll love to build so from day 1 you will qualify for our generous colleague discount.
• Bonus – We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme.
• Your workplace – When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.

We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong. The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age, religion and Veteran status) to apply for roles in our team. We support our employees in being there for the moments that matter in life and celebrate families of all kinds, the loved ones that make us who we are.

Being part of the LEGO Group also means taking part in our annual Play Day, playing a part in building a sustainable future and continuing our mission to “inspire and develop the builders of tomorrow.” The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer. Thank you for sharing our global commitment to Children’s Rights.

We conduct drug screening as a part of our drug free workplace policy and in support of our commitment to the health and safety of our employees.

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