Facilities Maintenance Coordinator

Akima, LLC; Panama City (FL); On-site; USD 42,000 - 62,000; Full time

Job summary

Five River Analytics, an Akima company, seeks a Facilities Maintenance Coordinator to support the NSWC PCD Facilities Service Desk. You will be the central point for NSWC PCD personnel submitting facility service requests and will enter and track tickets in ARCHIBUS.

This on-site role runs Mon–Fri with core hours and requires handling CUI with discretion per DoD and federal rules. You will document requests, route tickets, monitor status, and provide professional customer service.

Qualifications

• Must be a US Citizen able to undergo a local and federal background check for Public Trust.
• High school diploma or equivalent; additional training in business admin, IT, or facilities management is preferred.
• Experience providing professional customer support in person, by phone, and via official email.

Responsibilities

• Operate and support the NSWC PCD Facilities Service Desk during business hours and provide professional customer service to NSWC PCD personnel.
• Receive service requests in person, by phone, email, or online.
• Document customer requests and enter service tickets into ARCHIBUS.
• Review requests to ensure information is complete and actionable.
• Assign and route service tickets to the appropriate NSWC PCD group for resolution.
• Monitor open service requests and maintain accurate ticket status information.
• Investigate long-standing requests to determine status and ETA.
• Follow up with groups and customers to obtain updates and facilitate resolution.
• Re-route service requests to appropriate functional groups as needed.
• Communicate professionally with NSWC PCD personnel in person, by phone, and in writing via email.
• Respond to inquiries regarding status of service requests and provide updates.
• Maintain accurate records of service desk activities and request status.
• Safeguard CUI per NSWC PCD, DoD, and Federal requirements.
• Use Navy-standard systems and Windows 365 to perform daily duties.
• Support the preparation and submission of information for CSR.
• Perform other related service desk and admin duties as needed.

Skills

Customer service

Administrative support

Communication skills

Education

High school diploma or equivalent

Tools

ARCHIBUS

Windows 365

Outlook

Word

Excel

Job description

Five River Analytics, an Akima company, is looking to hire a Facilities Maintenance Coordinator who will provide customer service and administrative support for the Naval Surface Warfare Center Panama City Division (NSWC PCD) Facilities Service Desk. The position serves as a central point of contact for NSWC PCD personnel submitting facility-related service requests and is responsible for receiving, documenting, tracking, routing, and following up on requests through resolution. The Specialist will receive requests in person, by telephone, email, and online submission and will enter and maintain accurate service ticket information in the Government-provided networked service management system, ARCHIBUS.

The Facilities Maintenance Coordinator will be available Monday through Friday, excluding Federal holidays, for an eight-hour workday that includes NSWC PCD core hours of 0900–1100 and 1300–1500. The position requires regular access to Controlled Unclassified Information (CUI) and requires discretion and adherence to applicable Government policies and procedures for handling and safeguarding CUI.

Responsibilities

• Operate and support the NSWC PCD Facilities Service Desk during established business hours and provide responsive, professional customer service to NSWC PCD personnel.
• Receive service requests submitted in person, by telephone, email, or through online systems.
• Accurately document customer requests and enter service tickets into the Government-provided networked software, ARCHIBUS.
• Review service requests to ensure information is complete and sufficient for appropriate action.
• Assign and route service tickets to the appropriate NSWC PCD functional group for resolution.
• Monitor open service requests and maintain accurate ticket status information.
• Investigate service requests that remain open for more than one week to determine current status and anticipated completion dates.
• Follow up with responsible functional groups and customers, as appropriate, to obtain status updates and facilitate timely resolution.
• Re-route service requests when necessary to ensure they are directed to the appropriate functional group.
• Communicate professionally with NSWC PCD personnel both orally, in person and by telephone, and in writing through official email.
• Respond to customer inquiries regarding the status of service requests and provide appropriate updates.
• Maintain accurate and timely records of service desk activities and request status.
• Safeguard CUI and handle information in accordance with applicable NSWC PCD, Department of Defense, and Federal requirements.
• Use Navy-standard computer systems and the current Navy-supported version of Microsoft Windows, currently Windows 365, to perform daily duties.
• Support the preparation and submission of information required for the Contract Status Report (CSR).
• Perform other related service desk and administrative support duties necessary to meet NSWC PCD Facilities Service Desk requirements.

Qualifications

• Must be a US Citizen able to undergo a local and federal background check in order to obtain a Public Trust.
• High school diploma or equivalent required; additional education or technical training in business administration, information technology, facilities management, or a related field is preferred.
• Proven experience maintaining a professional and courteous attitude while providing responsive customer support in person, by telephone, and via official email to any customer issues.
• Experience providing customer service, help desk, service desk, administrative, or similar support in a professional environment.
• Experience using computer-based ticketing, work order, database, or service management systems; experience with ARCHIBUS or similar facilities/work order management software is preferred.
• Proficiency using Microsoft Windows and standard Microsoft Office applications, including Outlook, Word, and Excel.
• Strong verbal and written communication skills, with the ability to communicate effectively with personnel at all levels.
• Strong organizational skills and attention to detail, with the ability to manage multiple service requests and priorities simultaneously.

Job ID

2026-25412

Work Type

On-Site

Company Description

Work Where it Matters

Five Rivers Analytics (FRA), an Akima company, is not just another federal IT contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.

At FRA, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.

For our shareholders

FRA provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.

For our government customers

FRA delivers streamline operations in support of an increasingly fast-paced, complex, and dynamic digital environment.

As a FRA employee

You will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.