Facilities Liaison & Customer Engagement Specialist

Texas A&M University System

College Station (TX)

Vor Ort

USD 55.000 - 75.000

Vollzeit

Vor 5 Tagen

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Zusammenfassung

Texas A&M University System is seeking a Facilities Operations Specialist - Customer Engagement to serve as the college’s facilities liaison for the College of Arts & Sciences in College Station, TX. The role coordinates questions, requests, and concerns with Facilities Management and vendors; ensuring timely routing and resolution.

The specialist conducts site visits, meets with occupants, and reviews performance data to identify improvements.

Qualifikationen

Bachelor's degree or equivalent combination of education and experience.
Four years of facilities operations experience or related, including operations and maintenance, project management or space & event management.
Familiar with CMMS software including AggieWorks and AiM; Archibus is a plus.

Aufgaben

Serve as the primary liaison between Facilities Management and the College of Arts & Sciences; route requests to appropriate staff and track through resolution.
Perform regular site visits and walkthrough inspections of Arts & Sciences facilities; meet with occupants and coordinators.
Review KPI reports and service data to identify trends and drive improvements in service delivery.
Develop and maintain communication plans; provide updates to the college and assist in emergency communications planning.

Kenntnisse

Customer service

Communication

Multitasking

Problem solving

Ausbildung

Bachelor's degree or equivalent

Tools

AggieWorks

AiM

Archibus

Jobbeschreibung