Facilities Knowledge Management Specialist

SHINE Systems; Washington (District of Columbia); On-site; USD 100,000 - 150,000; Full time

Job summary

SHINE Systems is seeking a Facilities Knowledge Management Specialist to support an Intelligence Community customer in Washington, DC. You will manage project records, knowledge databases, and reporting tools to enhance operational efficiency and accountability.

The role requires a TS/SCI clearance with CI Poly, a 5+ year Bachelor's degree (or 8+ years with an Associate), and strong skills in Microsoft Office and SharePoint.

Qualifications

• Active TS/SCI clearance with CI Polygraph required
• Bachelor's degree with 5+ years of relevant experience, or an Associate's degree with 8+ years of relevant experience
• Experience supporting knowledge management, document control, project administration, facilities operations, or business process management
• Experience organizing, maintaining, and retrieving technical documentation, project records, or electronic document repositories
• Proficiency with Microsoft Office, including Excel, Word, PowerPoint, and SharePoint
• Strong organizational skills and attention to detail with the ability to manage multiple priorities and deadlines
• Excellent written and verbal communication skills with a strong customer service mindset
• Ability to collaborate effectively with multidisciplinary teams and provide administrative and operational support

Responsibilities

• Coordinate knowledge and project teams to support performance management, governance, and customer interface initiatives.
• Maintain and improve knowledge management systems, databases, and document repositories for accurate project information.
• Develop reporting tools, dashboards, and processes to provide leadership with project performance metrics.
• Review and improve business processes for efficiency, transparency, and accountability.
• Support financial documentation, internal controls, and audit compliance throughout project lifecycle.
• Administer and maintain as-built drawings, construction docs, and project records.
• Support project closeout activities, audits, and documentation reviews for compliance.
• Provide engineers, designers, and facilities staff with drawings and project data for planning and design.
• Participate in knowledge management meetings and site visits to identify improvement opportunities.
• Develop and maintain SOPs, document control practices, and knowledge-sharing resources.

Job description

SHINE Systems is seeking a detail-oriented Facilities Knowledge Management Specialist to support an Intelligence Community customer. This role will support facility project documentation, performance management, process improvement, and audit readiness across a complex facilities organization. The position will collaborate with project managers, engineers, designers, and other stakeholders to maintain accurate project records, improve information management processes, and develop tools that enhance operational efficiency, accountability, and customer service.

Responsibilities:

• Coordinate with knowledge managers, project managers, engineers, designers, and other stakeholders to support performance management, governance, and customer interface initiatives.

• Maintain and improve knowledge management systems, shared databases, and document repositories to ensure accurate, accessible project information.

• Develop and enhance reporting tools, dashboards, and processes that provide leadership with project performance metrics and operational insights.

• Review existing business processes and recommend improvements to strengthen efficiency, transparency, accountability, and alignment with asset management practices.

• Support financial documentation, internal controls, and audit compliance throughout the facility project lifecycle.

• Administer, catalog, organize, and maintain as-built drawings, construction documents, and other project records.

• Support project closeout activities, audits, and documentation reviews to ensure completeness and compliance with customer requirements.

• Provide engineers, designers, project managers, and facilities personnel with existing drawings, technical documents, and project data to support planning and design activities.

• Participate in knowledge management meetings, project site visits, and cross-functional coordination to identify opportunities for process improvement.

• Develop and maintain standard operating procedures, document control practices, and knowledge-sharing resources to support consistent operations across the organization.

Qualifications:

• Active TS/SCI clearance with CI Polygraph required
• Bachelor's degree with 5+ years of relevant experience, or an Associate's degree with 8+ years of relevant experience.
• Experience supporting knowledge management, document control, project administration, facilities operations, or business process management.
• Experience organizing, maintaining, and retrieving technical documentation, project records, or electronic document repositories.
• Proficiency with Microsoft Office, including Excel, Word, PowerPoint, and SharePoint.
• Strong organizational skills and attention to detail with the ability to manage multiple priorities and deadlines.
• Excellent written and verbal communication skills with a strong customer service mindset.
• Ability to collaborate effectively with multidisciplinary teams and provide administrative and operational support.

Desired Qualifications

• Experience supporting Intelligence Community, federal government, or secure facility environments.
• Experience managing construction documentation, as-built drawings, project closeout records, or facilities-related technical documents.
• Familiarity with project management processes, document control procedures, and asset management practices.
• Experience supporting audit preparation, financial documentation, internal controls, or compliance activities.
• Experience developing databases, dashboards, reporting tools, or automated processes to improve operational efficiency.
• Demonstrated interest in business process improvement, knowledge management modernization, and operational performance.