Facilities IT Systems Analyst & Process Automation

University of Michigan; Michigan; Hybrid; USD 90,000 - 130,000; Full time

Job summary

The University of Michigan is seeking a Systems Administrator to provide expert system administration and technical support for facilities applications and their complex IT infrastructure. You will analyze business and system processes, develop creative solutions, and liaise between Facilities and IT/vendors to support implementations.

You will oversee documentation templates, focus on safety, reliability, and process improvement, and stay current with emerging technologies to anticipate

Qualifications

• Four-year degree, and three years of experience working with complex enterprise IT systems and networks.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Experience in independent troubleshooting of applications.
• Proficient in creating and maintaining application infrastructure documentation or standard operating procedures.
• Ability to manage multiple priorities in a fast-paced environment.
• Work remotely and on-site as needed.
• Detail-oriented with a commitment to delivering high-quality work.
• Collaborative team player who can work effectively with diverse groups.

Responsibilities

• Application administration and technical support as a subject matter expert.
• Raise or track issues, lead resolutions, identify root cause or lessons learned, document, and propose improvements.
• Resolve support tickets and vulnerability remediation.
• Analyze various options to balance requirements, risks, and cost.
• Plan, lead, and execute application upgrades and implementations.
• Monitor and troubleshoot application performance and availability.
• Participate in a one-week on-call rotation and assist team members with technical efforts.
• Lead or participate in multiple concurrent projects.
• Support various applications and interfaces.
• Automate repetitive tasks, create reports and dashboards, and continuously improve our processes.
• Create, maintain, and review system documentation.
• Cross-train with other team members, learning new skills and providing back-up and workload support when needed.
• Stay current with emerging technology and industry trends.
• Anticipate business needs and propose solutions.

Skills

Analytical skills

Problem solving

Communication

Troubleshooting

Documentation

Project management

Team player

Detail oriented

Cross-functional collaboration

Education

Bachelor's degree

Tools

Tableau

Power BI

SSRS

BIRT

SharePoint

ServiceNow

SQL

Windows Server

Kubernetes

Job description

The University of Michigan is seeking a Systems Administrator to provide expert system administration and technical support for facilities applications and their complex IT infrastructure. You will analyze business and system processes, develop creative solutions, and liaise between Facilities and IT/vendors to support implementations.

You will oversee documentation templates, focus on safety, reliability, and process improvement, and stay current with emerging technologies to anticipate