Facilities & IT Support Technician

Cleveland Neighborhood Progress; Cleveland (OH); Hybrid; USD 30,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Health savings account (HSA)

Paid time off

Paid holidays

401(k) with employer match

Employee Assistance Program (EAP)

Life insurance

AD&D

Short-term disability

Long-term disability

Employee discounts

Job summary

Greater Cleveland Habitat for Humanity's Operations Support Technician is responsible for supporting the day-to-day operation, maintenance, safety, and technology needs of the organization's offices, ReStores, warehouses, and construction operations.

Working under the direction of the Facilities & Asset Manager, performs preventative maintenance, responds to maintenance and technology service requests, assists with workplace safety initiatives, and supports facility improvement projects.

Qualifications

• High school diploma or GED equivalent.

Responsibilities

• Performs preventative maintenance of Habitat facilities, equipment, and workspaces.
• Completes minor repairs including painting, drywall repair, lighting replacement, ceiling tile replacement, basic carpentry, door hardware, furniture assembly, and minor plumbing repairs.
• Responds to routine maintenance requests and resolves facility-related issues in a timely manner.
• Assists with office renovations, facility improvements, and special projects.
• Performs seasonal grounds maintenance and beautification activities.
• Maintains maintenance logs, work orders, and preventative maintenance schedules.
• Assists with vendor coordination and monitors contracted work as directed.
• Maintains inventories of maintenance supplies, tools, and equipment.
• Provides first-level technical support to staff for computers, printers, mobile devices, and office technology.
• Configures and deploys computers, monitors, printers, and other technology equipment.
• Assists with workstation setup for new employees.
• Performs routine hardware maintenance, software updates, and equipment troubleshooting.
• Maintains inventory of technology assets and assists with technology documentation.
• Supports conference room technology, digital displays, and other office technology systems.
• Assists with facility safety inspections and identifies potential hazards.
• Supports OSHA compliance initiatives and maintains required safety documentation.
• Assists with maintaining emergency equipment, first aid supplies, AEDs, fire extinguishers, and safety signage.
• Supports safety training activities and emergency preparedness efforts.
• Assists in implementing organizational safety policies and procedures.
• Assists with office moves, furniture installation, meeting setup, and organizational events.
• Maintains organized storage areas, maintenance shops, and supply rooms.
• Supports operational improvement initiatives and special projects.
• Collaborates with departments across the organization to provide operational support.
• Performs other duties of a similar nature as may be required.

Skills

Customer service

Communication

Multitasking

Problem solving

Teamwork

Safety awareness

Education

High school diploma or GED

Associate's degree or technical certification

Tools

Microsoft 365

Networking basics

Job description

Greater Cleveland Habitat for Humanity's Operations Support Technician is responsible for supporting the day-to-day operation, maintenance, safety, and technology needs of the organization's offices, ReStores, warehouses, and construction operations.

Working under the direction of the Facilities & Asset Manager, performs preventative maintenance, responds to maintenance and technology service requests, assists with workplace safety initiatives, and supports facility improvement projects.