Facilities & Infrastructure Operations Lead (24/7)

Alibaba Cloud; Washington (District of Columbia); On-site; USD 142,000 - 234,000; Full time

Job summary

Alibaba Cloud Americas Cluster Operations Team oversees the daily operation and maintenance of large-scale facilities across the region, ensuring stable, compliant operations of critical physical support systems such as power, HVAC, and fire suppression. The team focuses on reliability, project-based lean operations, and continuous innovation to support business growth in the Americas.

The role involves leading a facilities operations team, developing strategies, coordinating with IT and

Qualifications

• Experience in operating large-scale facilities and IT-related assets.
• Ability to develop operation strategies and emergency plans.
• Proven track record in leading teams and driving process improvements.

Responsibilities

• Oversee daily operation and maintenance of large-scale facilities in the region.
• Develop facility operation strategies, procedures and emergency plans.
• Manage facility operations team: recruitment, training, performance evaluation.
• Lead capacity planning, energy efficiency projects and cost optimization.
• Manage facility vendors and ensure SLA compliance.
• Lead or participate in root-cause analyses for facility incidents.
• Collaborate with IT, Security and business units to align with objectives.

Skills

Facility management

Team leadership

Energy optimization

Vendor management

Regulatory compliance

Cross-functional collaboration

Job description

Alibaba Cloud Americas Cluster Operations Team oversees the daily operation and maintenance of large-scale facilities across the region, ensuring stable, compliant operations of critical physical support systems such as power, HVAC, and fire suppression. The team focuses on reliability, project-based lean operations, and continuous innovation to support business growth in the Americas.

The role involves leading a facilities operations team, developing strategies, coordinating with IT and