Facilities & Guest Experience Coordinator

Castello di Amorosa; Calistoga (CA); On-site; USD 26,000 - 33,000; Full time

Job summary

Castello di Amorosa in Calistoga, CA seeks a Facilities Coordinator to support hospitality, retail, events, and grounds operations. You will stock wines, assist with event setup, manage guest flow, and help in wine warehouse duties, with a focus on safety and guest experience.

The role may involve operating company vehicles or forklifts (certified) and coordinating routine maintenance, parking, and housekeeping tasks to keep a welcoming winery environment year-round.

Qualifications

• Must be 18 years of age or older.
• High school diploma or equivalent preferred.
• Prior winery experience preferred.

Responsibilities

• Stock wines at bars, on the floor, and in designated stocking areas.
• Bus and wash glasses, carafes, plates, and utensils for bars and events.
• Assist Hospitality team with event setup and breakdown.
• Pack wine for on-site customers.
• Remove empty bottles and cardboard daily.
• Inspect and maintain grounds, pathways, and parking lots each morning.
• Remove garbage from cans and dispose of in dumpsters.
• Verify guest credentials, reservations, or access permissions and maintain a secure environment by monitoring entries and recording visitor information when necessary.
• Serve as a parking attendant, directing customers during busy periods, weekends, holidays, special events, and other times as assigned.
• Direct customers to available parking spaces and designated parking areas.
• Assist customers in safely parking their vehicles by providing clear directions and guidance
• Help maintain safe, organized, and efficient parking operations to support the guest experience.
• Set up and tear down tables, chairs, decorations, and other event equipment.
• Support janitorial duties including sweeping, vacuuming, and cleaning bars and restrooms.
• Assist in retail or wine warehouse operations.
• Responsible for safely herding and managing goats in assigned areas.
• May operate company vehicles to pick up and deliveries-valid DL required.
• May operate forklift-certification and valid DL required.

Skills

Inventory management

Janitorial basics

Event setup

Safety protocols

Forklift operation

Customer service

Education

High school diploma or equivalent

Job description

Castello di Amorosa in Calistoga, CA seeks a Facilities Coordinator to support hospitality, retail, events, and grounds operations. You will stock wines, assist with event setup, manage guest flow, and help in wine warehouse duties, with a focus on safety and guest experience.

The role may involve operating company vehicles or forklifts (certified) and coordinating routine maintenance, parking, and housekeeping tasks to keep a welcoming winery environment year-round.