Facilities Engineer

The Hanover Insurance Group; Worcester (MA); On-site; USD 50,000 - 80,000; Full time

Job summary

An established industry player is seeking a Facilities Engineer to ensure the smooth operation of facility equipment. This role demands a strong technical background and the ability to troubleshoot and repair various systems, including HVAC and emergency generators. The ideal candidate will have a blend of hands-on skills and safety training, with a commitment to maintaining high standards in a dynamic environment. With a focus on career development and a supportive workplace, this position offers a chance to thrive in a challenging yet rewarding field. Join a team that values your growth and well-being while making a significant impact on facility operations.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401K with Company Match

Cultural Awareness Day

On-site Medical/Welfare Center

Qualifications

• 4-9 years of related experience in facility maintenance.
• Knowledge of local, state, and national codes.

Responsibilities

• Perform maintenance on HVAC systems and other critical equipment.
• Oversee contractors and coordinate services with vendors.

Skills

Customer Service Skills

Interpersonal Skills

Troubleshooting

Technical Expertise

Multi-skilled in Trades

Safety Training (NFPA 70e, OSHA10)

Ability to Follow Construction Drawings

Education

High School Diploma

Technical Degree

Tools

Hand Tools

Power Tools

HVAC Systems

Building Management Systems

Fire/Life Safety Systems

Job description

This is a highly visible position and strong customer service and interpersonal skills are essential. The Facilities Engineer has a strong focus on maintaining, troubleshooting and repairing facility equipment on all systems. This position is expected to demonstrate technical expertise in a specified trade and be multi-skilled in other areas (e.g. pipe fitting / plumbing, electrical). The Facilities Engineer will have some advanced training and be working towards appropriate licensure for their specified trade. The Facilities Engineer is classified as essential personnel and, as such, is required to work with minimal amount of absences and during all site closures as required except in the event of a major disaster when access to the facilities is prohibited by governmental emergency personnel. The individual in this role must be available for call-in work and to perform other duties as required.

IN THIS ROLE, YOU WILL :

• Proficient in the operation of all types of hand and power tools and equipment.
• Ensures all work orders are completed on and closed with all appropriate documentation within the time constraints of the request.
• Routine daily checks of equipment.
• Perform in-depth and detailed maintenance work including installing, operating, and maintaining all equipment and components that support the facility. These include HVAC systems, building management systems, chillers, boilers, emergency generators and compressed air systems.
• Performs preventive maintenance on all base building and critical system equipment such as : assembling all tools, supplies and instruments necessary to complete the job, performing work with a minimum amount disruption, conducting immediate cleanup of work area, completing the preventive task sheet, returning tools to workshop, and unused supplies to store room, reporting any equipment problems, impending supply or material shortages.
• Read and interpret equipment manuals and work orders to perform required maintenance and service.
• Detect faulty operations and / or defective equipment and repairs or report those and any unusual situations to proper supervision.
• May adjust functional parts of mechanical devices as necessary. May assemble and install mechanical and electromechanical equipment and systems.
• May troubleshoot and repair equipment and systems requiring the isolation of the malfunction, disassembly of equipment and repair / replacement of bearings, power transfer apparatus, structural components and the like.
• Complies with all applicable local, state and national codes.
• Responsible for overseeing the activities of contractors operating within the buildings and coordinate services with outside vendors and contractors.
• Oversees some critical equipment such as fire / life safety alarm and suppression systems, elevator preventive and corrective maintenance etc.

WHAT YOU NEED TO APPLY :

• Has prior safety training such as NFPA 70e and OSHA10
• Education - Minimum of a high school diploma. College / Technical Degree preferred
• Satisfies apprenticeship requirements or greater
• Knowledge and understanding of applicable local, state and national codes
• Ability to follow and understand construction drawings and diagrams
• Typically has 4-9 years of related experience.
• Has completed or is completing licensure in specific trade (e.g. journeyman) and / or taken relevant training
• Applies advanced skills in area of specialization
• May adapt procedures, processes and techniques to accomplish the requirements of the position
• Duties and tasks are varied and moderately complex
• Resolves most questions and problems, and refers only the most complex issues to higher levels
• May periodically assist in orienting, training, assigning and checking the work of less experienced employees

Physical Demands and Work Environment :

• Work hours may include days and evenings on weekdays and weekends
• Ability to stand or walk for prolonged periods of time
• Ability to lift and carry heavy objects (up to 100lbs) 25-50% of time.
• Ability to climb and work on ladders and scaffolds
• Physical stamina and endurance.
• Manual dexterity Ability to operate a motor vehicle.
• Ability to work cooperatively.
• Ability to repeatedly bend, twist, stoop, kneel, crawl, squat ETC. for extended periods of time (25%-75% of time).
• Ability to climb to heights (e.g. ladder) and maintain balance for extended periods while performing work tasks.
• Ability to operate hand and power tools.
• Ability to report to work in adverse weather conditions.
• Ability to perform work tasks in adverse weather conditions.
• Ability to perform work tasks in a loud / noisy work environment.
• May be exposed to a variety of chemicals.

CAREER DEVELOPMENT :

It’s not just a job, it’s a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you – at every level – to grow and develop.

BENEFITS :

We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you’ll enjoy what you do and have the support you need to succeed.

Benefits include :

• Medical, dental, vision, life, and disability insurance
• 401K with a company match
• Cultural Awareness Day in support of IDE
• On-site medical / wellness center (Worcester only)