Facilities Dispatch Operator -1st Shift

ABM Industries; Savannah (GA); On-site; USD 27,552 - 30,307; Full time

Job summary

ABM Industries in Savannah, Georgia is seeking a Facilities Dispatch Operator to serve as the primary contact for facility-related service requests. This role includes answering high-volume calls, documenting maintenance issues, and entering work orders into a CMMS. A high school diploma is required, with preference for those with experience in dispatch or maintenance coordination.

The position supports 24/7 operations, requiring adaptability and strong communication skills. Pay rates are $20/hour for weekdays and $22/hour for weekends. Join a team that prioritizes safety and compliance.

Qualifications

• Experience in a call center, dispatch, or maintenance coordination role preferred.
• Familiarity with CMMS platforms strongly preferred.
• Experience in aerospace, manufacturing, or industrial facility environments is a plus.

Responsibilities

• Answer high-volume incoming calls related to production and facility issues.
• Enter, update, and track work orders within the CMMS system.
• Monitor open work orders and provide status updates to requestors.

Skills

Strong communication skills

Excellent data entry accuracy

Attention to detail

Adaptability in a mission-critical environment

Education

High school diploma or equivalent

Tools

CMMS platforms (e.g., Maximo)

Microsoft Office

Job description

Overview

The Facilities Dispatch Operator serves as the primary point of contact for facility-related service requests within a manufacturing environment. This role is responsible for receiving incoming calls, accurately documenting maintenance issues, and entering work orders into a Computerized Maintenance Management System (CMMS). The position supports mission-critical operations by ensuring timely and precise communication between facility occupants, maintenance teams, and operational leadership.

Pay & Schedules Available

• $20/hourly, weekday: Monday - Thursday | 6AM - 4:30PM
• $22/hourly, weekend: Friday - Monday | 6AM - 4:30PM

Benefit Information: ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Employee Benefits | Front Line Team Members (https://wpe-media.abm.com/wp-content/uploads/AnnualBenefitFlyers/Recruiting%20Flyer%20-%20Frontline.pdf)

Responsibilities

• Answer high-volume incoming calls related to production and facility issues (HVAC, electrical, plumbing, structural, and specialized manufacturing systems)
• Collect detailed and accurate information regarding service requests from engineers, technicians, and facility personnel
• Enter, update, and track work orders within the CMMS system with a high level of accuracy
• Prioritize requests based on operational impact, safety, and mission-critical requirements
• Dispatch or notify appropriate maintenance personnel or contractors as needed
• Monitor open work orders and provide status updates to requestors and supervisors
• Identify and escape urgent issues that could impact production, safety, or compliance
• Maintain complete and accurate records for auditing and regulatory compliance (FAA, OSHA, and company standards)
• Support continuous improvement efforts in maintenance operations and call handling efficiency

Qualifications

• High school diploma or equivalent required
• Experience in a call center, dispatch, or maintenance coordination role preferred
• Familiarity with CMMS platforms (e.g., Maximo or similar systems) strongly preferred
• Experience in aerospace, manufacturing, or industrial facility environments is a plus
• Strong communication skills, with the ability to interact with technical personnel and leadership
• Excellent data entry accuracy and attention to detail
• Ability to manage multiple tasks in a fast-paced, high-reliability environment
• Basic computer proficiency (Microsoft Office, enterprise systems)
• Ability to obtain and maintain any required security clearances

Work Environment

• Support 24/7 operations, including evenings, weekends, or holidays
• Fast-paced environment with a focus on safety, precision, and responsiveness
• Requires extended periods of sitting, phone use, and computer work

Key Competencies

• Safety and compliance focus
• Customer service excellence
• Attention to detail and accuracy
• Clear and effective communication
• Critical thinking and prioritization
• Reliability and professionalism
• Adaptability in a mission-critical environment

REQNUMBER: 157867

ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.