Facilities Coordinator

JLL; Plano (TX); Hybrid; USD 42,000 - 56,000; Full time

Job summary

Jones Lang LaSalle is seeking a Facilities Coordinator to serve as a key liaison across regions on a high-visibility corporate account. The role ensures seamless facility operations and exceptional service delivery, requiring strong organizational skills and proficiency in Google Suite.

The position offers a path to grow in facility management with a focus on supporting KPI-driven performance and client satisfaction in a hybrid work setting.

Qualifications

• High school education or undergraduate degree is required.
• 1+ year of experience in facility management, property operations, or commercial real estate environments.
• Familiarity with CMMS for work order coordination and tracking.
• Proficiency in Excel, Google Sheets, and Google Drive with ability to learn new systems.
• Strong written, verbal, and interpersonal communication under pressure.
• Ability to multitask and work independently with minimal supervision.

Responsibilities

• Act as the primary liaison between JLL support services, account team members, technical staff, vendors, and service providers to ensure coordinated facility operations
• Manage work orders through the CMMS, creating, tracking, and maintaining requests with timely responses and KPI compliance
• Deliver exceptional customer service by responding promptly to all work orders and facility requests
• Coordinate vendor badging processes and manage administrative tasks to support seamless facility operations
• Collaborate with facilities personnel, teammates, and vendors to solve problems and minimize operational disruption
• Monitor service delivery commitments and client satisfaction, seeking opportunities to improve processes and innovate
• Utilize Excel and Google Sheets to maintain records, track metrics, and support data-driven decisions for the facilities team

Skills

Organizational skills

Communication skills

Customer service

Multitasking

Problem solving

Education

High school diploma or undergraduate degree

Tools

CMMS

Excel

Google Sheets

Google Drive

Job description

What this job involves

Jones Lang LaSalle is seeking a Facilities Coordinator to serve as a key contributor across various regions on a high-visibility corporate account. This role acts as the central liaison between JLL support services, account team members, and clients, ensuring seamless facility operations and exceptional service delivery. The successful candidate will demonstrate strong organizational skills, proficiency in Google Suite, and a commitment to learning and professional growth. This position offers an excellent opportunity to develop expertise in facility management while contributing to operational excellence on a prominent client account.

Facilities Coordinator – JLL

Jones Lang LaSalle is seeking a Facilities Coordinator to serve as a key contributor across various regions on a high-visibility corporate account. This role acts as the central liaison between JLL support services, account team members, and clients, ensuring seamless facility operations and exceptional service delivery. The successful candidate will demonstrate strong organizational skills, proficiency in Google Suite, and a commitment to learning and professional growth. This position offers an excellent opportunity to develop expertise in facility management while contributing to operational excellence on a prominent client account.

What your day-to-day will look like

• Act as the primary liaison between Jones Lang LaSalle support services, account team members, technical staff, vendors, and service providers to ensure coordinated facility operations
• Manage work orders through the CMMS (Computerized Maintenance Management System), creating, tracking, and maintaining requests while ensuring timely responses and KPI compliance
• Deliver exceptional customer service by responding promptly to all work orders and facility requests, demonstrating professionalism and a client-focused approach at all times
• Coordinate vendor badging processes and manage process-oriented administrative tasks to support seamless facility operations
• Collaborate with facilities personnel, teammates, and vendors to solve problems, resolve spontaneous situations, and facilitate high-quality work execution with minimal operational disruption
• Monitor service delivery commitments and overall client satisfaction with JLL performance, actively seeking opportunities to improve processes and innovate
• Utilize intermediate Excel and Google Sheets skills to maintain accurate records, track metrics, and support data-driven decision-making for the facility operations team

Required Qualifications

• High school education or undergraduate degree
• At least 1 year of experience in facility management, property operations, or commercial real estate environments
• Familiarity with computerized maintenance management systems (CMMS) for work order coordination and tracking
• Proficiency in Excel, Google Sheets, and Google Drive with strong technical aptitude for learning new systems
• Demonstrated ability to maintain professionalism and composure in stressful situations while delivering high-quality customer service
• Strong written, verbal, and interpersonal communication skills with a collaborative working style
• Proven ability to multitask, work independently without direct supervision, and manage work effectively under time constraints

Preferred Qualifications

• Previous experience supporting high-visibility corporate accounts or multi-site facility operations
• Knowledge of facility management best practices and industry standards
• Experience with vendor management and coordination processes
• Track record of process improvement or innovation in operational settings
• Demonstrated leadership or initiative in previous roles, showing responsiveness and creativity in problem-solving

Location

3 options: McLean,VA, Richmond, Va or NY

Work Shift

Hybrid – 4 days onsite (Tuesday, Wednesday, Thursday, and one additional day) & 1 day work from home (Monday or Friday)