Facilities Coordinator

Synergy Business Consulting, Inc.; Florida; On-site; USD 32,000 - 42,000; Full time

Job summary

Synergy Business Consulting, Inc. is seeking a full-time dispatcher to coordinate service requests, route work orders, and liaise with facilities teams and vendors. You will respond quickly to emergencies and keep stakeholders informed.

You will use the work order management system to create, update and close orders, schedule transport, and verify work is completed. Strong Excel and data-entry skills, plus clear communication, are essential.

Qualifications

• High school diploma or equivalent.
• 1+ year of experience as a dispatcher or similar.
• Proficiency with Excel, Word and Outlook.
• 10-key / numeric data entry skills.
• Ability to handle high-volume transactions with accuracy.
• Strong written and verbal communication.
• Calm and decisive in emergencies.

Responsibilities

• Respond quickly to emergencies and urgent service requests.
• Create, route, update and close work orders in the system.
• Send work orders to outside vendors and verify completion.
• Be the point of contact between customers and facilities team.
• Gather, verify and clarify details needed to process each request.
• Coordinate with building managers and technicians to resolve issues.

Skills

Dispatcher

Data entry

Excel

Word

Outlook

10-key

Attention to detail

Clear communication

Education

High school diploma or equivalent

Tools

Work order management system

Job description

You are the link between the people on campus who need something fixed, the facilities team and, vendors who fix it. You receive service requests, create and route work orders in the work order

management system, keep everyone informed, and close each work order once the job is done right.

WHAT YOU WILL DO

• Respond quickly to emergencies and urgent service requests so work starts and finishes on time.
• Create, route, update and close work orders in the work order management system.
• Send work orders to outside vendors, receive their completion paperwork, verify the work was done,
• and close the order.
• Be the point of contact between customers and the facilities team by phone, email and other channels.
• Talk with customers to gather, verify and clarify the details needed to process each request.
• Coordinate with building managers and technicians to understand issues and get them resolved.
• Schedule passenger vans and executive vehicles.
• Join team meetings and trainings, in person or by video (Zoom).
• Other related duties as assigned.

WHAT YOU NEED

• High school diploma or equivalent.
• 1+ year of experience as a dispatcher, phone operator, data entry clerk, or similar.
• Intermediate Microsoft Excel, Word and Outlook.
• 10-key / numeric data entry skills.
• Able to handle a high volume of transactions with strong attention to detail.
• Clear written and spoken communication.
• Stays calm and acts decisively in an emergency.
• Works well with colleagues and supervisors at every level.

GOOD TO KNOW

• Full-time, in the office every day (no remote or hybrid).
• Mostly desk work: long periods of sitting and/or standing, computer and phone use.