FACILITIES COORDINATOR

Compass Group, North America; Clark (NJ); On-site; USD 88,000 - 92,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Dental

Life Insurance/AD

Retirement Plan

Paid Time Off

Holiday Time Off

Health and Wellness Programs

Flexible Spending Accounts (FSAs)

Job summary

ESFM, the corporate facilities management division of Compass Group USA, seeks a Facilities Coordinator in Clark, NJ. The role delivers an exceptional workplace experience by coordinating daily operations, overseeing soft services, and managing workplace moves to continuously improve employee and guest satisfaction.

Responsible for guiding service delivery, vendor performance, and continuous improvement initiatives while partnering with the Business Services Manager to uphold ESFM’s hospitality

Qualifications

• Prior Facilities Management experience within the Business & Industry sector or hospitality leadership experience in positions such as Housekeeping Manager, Front Office Manager, or Workplace Experience leadership.
• Experience managing Soft Services, including janitorial operations.
• Experience with P&L management.
• Strong client relationship management and customer service skills.
• Demonstrated leadership abilities including staffing, recruiting, employee development, coaching, and team relations.
• Strong problem-solving abilities with a proactive, customer-first mindset.
• Ability to effectively manage multiple priorities while maintaining exceptional service standards.

Responsibilities

• Serve as the primary hospitality-focused contact for workplace services and vendors.
• Coordinate daily workplace operations and oversite of soft services vendors.
• Support workplace moves and changes while enhancing employee and guest experience.
• Build trusted client relationships through proactive communication and personalized service.
• Ensure services meet established standards and are delivered with urgency and consistency.
• Oversee performance of self-performed and subcontracted services (cleaning, maintenance, etc.).
• Partner with vendors to schedule preventive maintenance and repairs with minimal disruption.

Skills

Facilities management

Leadership

Client relationship management

Staffing and coaching

P&L management

Problem solving

Multi-priority management

Hospitality mindset

Job description

ESFM

Position Title: FACILITIES COORDINATOR

Shift: Monday - Friday | Day Shift

Location: Clark, NJ

Salary: $88,000 - $92,000

Other Form of Compensation: Potential Bonus

ESFM is the corporate facilities management (FM) division of Compass Group USA, a Gold-level Corporate Sustaining Partner of the International Facility Management Association (IFMA), and a Platinum Corporate Member of the Association of Energy Engineers (AEE).

ESFM self-performs 80% of all FM services provided to clients. Our portfolio of solution categories includes Facilities Maintenance & Engineering, ESG Programming, Laboratory Support Services, Janitorial & Industrial Cleaning, Landscaping & Grounds Management, Workplace Solutions and Managed Services.

This self-performance model creates a consistent hospitality experience for clients, resulting in higher engagement and productivity from their employees. ESFM’s clients include many household names from the life sciences, technology, oil & gas and manufacturing markets.

This position is eligible for an Employee Referral Bonus! If you know someone that is qualified for this role, please use the ‘job search’ in PeopleHub to refer your referral and email them a link to apply. Your referral will be able to apply by clicking the link in the email. You can check the status through your profile, accessible via Careers in PeopleHub, by clicking on ‘referral tracking.’ For Employee Referral guidelines, FAQs and the Compass Employee Referral Policy, email [e-mail].

Job Summary

The Facilities Coordinator is responsible for delivering an exceptional workplace experience by combining hospitality, operational excellence, and customer-focused service. This role serves as a trusted partner to clients, employees, visitors, and service providers, ensuring every interaction reflects ESFM's commitment to hospitality and service excellence. Working closely with the Business Services Manager, this position coordinates daily workplace operations, oversees soft service vendors, manages workplace moves and changes, and proactively identifies opportunities to enhance the employee and guest experience. Success in this role is measured by the ability to anticipate needs, build strong relationships, maintain exceptional workplace standards, and consistently exceed customer expectations.

Hospitality & Customer Experience

Serve as the primary point of contact for workplace services, delivering an exceptional hospitality experience for clients, employees, guests, and vendors.

Build strong, trusted relationships through proactive communication, responsiveness, and personalized service.

Anticipate customer needs and resolve workplace concerns quickly and professionally.

Create a welcoming, organized, and service-focused workplace environment that reflects ESFM's hospitality culture.

Respond to service requests with urgency while ensuring consistent follow-through and communication.

Workplace & Facilities Operations

Assist with the oversight and performance management of self-performed and subcontracted services including:

Cleaning and janitorial services, light maintenance, pest control, waste management, landscaping, mailroom operations

Conduct routine inspections to ensure facilities remain clean, safe, organized, and presentation-ready.

Ensure vendor performance aligns with established service level expectations.

Support implementation of operational best practices that improve efficiency while enhancing customer experience.

Required Qualifications

Prior Facilities Management experience within the Business & Industry sector or hospitality leadership experience in positions such as:

Housekeeping Manager

Front Office Manager

Workplace Experience leadership

Experience managing Soft Services, including janitorial operations.

Experience with P&L management.

Strong client relationship management and customer service skills.

Demonstrated leadership abilities including staffing, recruiting, employee development, coaching, and team relations.

Strong problem-solving abilities with a proactive, customer-first mindset.

Ability to effectively manage multiple priorities while maintaining exceptional service standards.

Building Operations & Partner Management

Provide day-to-day oversight and coordination of the site's mechanical services team, ensuring building systems are maintained to the highest standards of safety, reliability, and operational performance.

Partner with mechanical service providers to coordinate preventive maintenance, corrective repairs, equipment inspections, and scheduled shutdown activities while minimizing disruption to workplace operations.

Disclaimer

This job description is intended to describe the general nature and level of work performed by individuals assigned to this position. It is not intended to be an exhaustive list of all responsibilities, duties, skills, or working conditions. Management reserves the right to modify responsibilities or assign additional duties as business needs change.

ESFM is a member of Compass Group USA

Associates at ESFM are offered many fantastic benefits.

• Medical

• Dental

• Vision

• Life Insurance/ AD

• Disability Insurance

• Retirement Plan

• Paid Time Off

• Holiday Time Off (varies by site/state)

• Associate Shopping Program

• Health and Wellness Programs

• Discount Marketplace

• Identity Theft Protection

• Pet Insurance

• Commuter Benefits

• Employee Assistance Program

• Flexible Spending Accounts (FSAs)

• Paid Parental Leave

• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here (https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_ESFM.pdf) or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_ESFM.pdf

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Applications are accepted on an ongoing basis.

Eurest Services maintains a drug-free workplace.