Facilities Assistant - Frontline Campus Support

Birmingham City University; Bowens Addition (WI); Hybrid; USD 36,000 - 39,000; Full time

Benefits offered by this job

Generous leave

Hybrid working

Pension

Wellbeing support

Staff benefits

Job summary

Birmingham City University is seeking a dedicated Facilities Assistant to join the Estates and Facilities team at City Centre Campus in Birmingham. You will work with a Facilities Supervisor to deliver excellent customer service and essential facilities management support, including reactive maintenance as part of the first response team.

Experience in a customer-focused environment is preferred, with duties spanning room layouts, light repairs, safety checks, and assisting with events and daily

Qualifications

• Clear communication in a customer-focused environment.
• Experience using handheld devices (PDA).
• Understanding of health and safety practices and compliance.
• Full UK driving licence is essential.

Responsibilities

• Respond to soft facilities service requests via the Estates and Facilities Helpdesk.
• Perform general porterage tasks, first-line repairs, and fault reporting.
• Arrange room layouts and handling light replacements; manage periodic high-level activities.
• Support safety and compliance tasks, including weekly fire bell tests and building inspections.

Skills

Clear communication

PDA Familiarity

Health and Safety Knowledge

Full Driving Licence

Tools

Outlook

Teams

Exel

Job description

Birmingham City University is seeking a dedicated Facilities Assistant to join the Estates and Facilities team at City Centre Campus in Birmingham. You will work with a Facilities Supervisor to deliver excellent customer service and essential facilities management support, including reactive maintenance as part of the first response team.

Experience in a customer-focused environment is preferred, with duties spanning room layouts, light repairs, safety checks, and assisting with events and daily