Facilities Assistant

Metropolitan Commercial Bank; New York (NY); On-site; USD 45,000 - 50,000; Full time

Job summary

Metropolitan Commercial Bank is seeking an Office Services Administrator to support daily front desk operations, mail handling, supply management, event coordination, and general administrative tasks in our New York offices.

Responsibilities include greeting visitors, processing mail and packages, coordinating seating moves, arranging catering, and assisting with facilities requests. A proactive, customer-focused attitude and the ability to multitask are essential.

Qualifications

• Must have strong front desk/office support experience.
• Excellent communication and organizational skills required.
• Ability to multitask and prioritize in a corporate environment.

Responsibilities

• Greet clients, visitors, and guests in a courteous and professional manner.
• Handle security/visitor access and building portal entries.
• Coordinate events, luncheons, and meetings.
• Answer calls, screen messages, and direct to appropriate staff.
• Receive and distribute mail and packages; arrange shipping.
• Manage office supplies inventory and reordering.
• Maintain front desk and common areas in good order.
• Assist Facilities Manager with requests and issues.

Skills

Multitasking

Communication

Customer service

Organizational skills

Attention to detail

Professional demeanor

Adaptability

Teamwork

Education

High School Diploma or equivalent

Tools

Concur (A/P software)

Job description

Metropolitan Commercial Bank ("MCB" or the "Bank") is a New York City-based, full-service commercial bank providing tailored banking solutions to businesses, institutions, and individuals. Founded in 1999, MCB operates banking centers in Manhattan and Boro Park, Brooklyn, within New York City, as well as in Great Neck on Long Island, New York, and Lakewood, New Jersey. The Bank recently expanded to Miami, Florida with their newest Brickell banking center.

Metropolitan Commercial Bank offers a comprehensive suite of commercial, business, and personal banking products and services to small businesses, middle-market and corporate enterprises, private and public institutions, municipalities, and local government entities.

The Bank has earned national recognition for its financial performance, innovation, and strategic growth. The Bank was named one of Newsweek's Best Regional Banks in 2024 and 2025. Additionally, MCB recently received Editor's Choice recognition at the Banking Tech Awards USA for Digital Onboarding & Omnichannel Banking and in 2026, the Bank earned Great Place To Work certification and received the Web Award Standard of Excellence for MCBankNY.com.

We are a client-focused organization that values technological innovation and excellence. A strong technical mindset, AI fluency, and adaptive skills are essential for our employees to effectively contribute to our mission and drive our success. We foster human-AI teaming and strong governance to ensure technology is used responsibly and in alignment with Bank policies and procedures. For more information about the Bank, please visit the Bank's website at MCBankNY.com .

This position requires five-days in-office, with hours 8am - 5pm daily.

Essential Functions & Responsibilities

• Greets clients, visitors, and guests in a courteous and professional manner. Determines the purpose of their visit and directs or escorts him or her to the appropriate location.
• Handle security requests for visitors to the Bank: enter guest and contractors into the building portal to provide building access.
• Assist with coordination of special events, meetings, luncheons, and other functions
• Answer, screen, and direct calls to appropriate staff and takes messages as necessary.
• Receives and distributes incoming mail and packages to all staff.
• Arranges for shipping of Federal Express and United Parcel Service packages. Create UPS labels and affixes postage to outgoing mail. Ensures package and mail pick up by carrier.
• Manages inventory of office supplies and ordering as required, including milk and juice for the kitchens.
• Maintains in good order each day - the front desk, common areas, printer areas, conference rooms.
• Orders and maintains stock of office supplies and snacks including toners for photocopiers.
• Ensures printer rooms are fully stocked with supplies, copiers are working and stocked with paper, and staplers have staples and functioning properly.
• Assists Facilities Manager with entering and resolving facilities-related requests and issues as they arise
• Provides delivery and/or pick-up coordination for mail, deliveries and messengers when required
• Assists with all office seating moves
• Making reservations as needed and ordering lunch for board meetings and lunch for client meetings.
• Help guests navigate through the Bank’s offices and supplying them with refreshments as they wait.
• Requesting any work (Maintenance, trash pickup, temperature control, cleaning. etc.) into our building portal (Workspeed)
• Employee onboarding and offboarding including desk inventory upon termination and desk set up prior to hire date.
• Help the CEO with any tasks and answer his phone line as needed.
• Assist our Finance department by occasionally typing up checks to mail out
• Enter facilities invoices into A/P software platform
• Perform any related duties as assigned by manager.
• Inspect all office space upon arrival for any deficiencies and physically address or report to the responsible persons/groups.
• Monitor work orders for deliverable dates and timeliness completion
• Other duties as assigned

Qualifications & Skills:

• High School Diploma or equivalent experience
• Minimum 1-3 years of relevant work experience
• Ability to multitask and prioritize in a corporate, business professional environment
• Clear, effective communication skills, both written and verbal
• Reliable, accountable, observant and proactive about the role, the office and relationships with colleagues
• Exceptional customer service and organizational skills
• Attention to detail and follow-through
• Flexible, customer-focused personality is key
• Able to transition efficiently and seamlessly amongst the various jobs throughout the day
• Maintain relationships with various internal/external personnel to maximize job efficiency
• Positive approach
• Lifting up to 50 lbs. is required
• Ability to quickly learn new, specialized software; experience with Concur (A/ P software) is a plus
• Driven by a passion and curiosity to continuously learn how various technological systems, including AI, can enhance the work that you do.

Potential Salary: $45k - $50k annually

This salary range reflects base wages and does not include benefits, bonus, or incentive pay. Salary bands are purposefully wide ranging to encompass the different factors considered in determining where a candidate falls in the range, including but not limited to, seniority, performance, experience, education, and any other legitimate, non-discriminatory factor permitted by law. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed here.

Metropolitan Commercial Bank provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

MCB maintains a drug free workplace.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Metropolitan Commercial Bank's Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.