Facilities Assistant

Metropolitan Commercial Bank; City of Rochester (NY); On-site; USD 45,000 - 50,000; Full time

Job summary

Metropolitan Commercial Bank in New York, NY seeks an organized, customer-focused office administrator to greet clients, manage facility tasks, and support daily operations in a five-day in-office schedule.

The role requires 1–3 years of experience, strong communication, and the ability to multitask in a fast-paced banking environment. Proficiency with office software and Concur is a plus for efficient operations.

Qualifications

• High School Diploma or equivalent required.
• 1–3 years of relevant work experience.
• Ability to multitask and prioritize in a corporate environment.
• Clear, effective written and verbal communication.
• Reliable, accountable and proactive about the role and colleagues.
• Excellent customer service and organizational skills.
• Attention to detail and follow-through.
• Flexible, customer-focused personality; able to switch tasks efficiently.
• Maintain relationships with internal/external personnel to maximize efficiency.
• Ability to lift up to 50 lbs and learn new software quickly (Concur a plus).

Responsibilities

• Greet clients and direct them to the appropriate location.
• Handle security entries for visitors and contractors.
• Assist with event coordination, luncheons and meetings.
• Answer and route calls; take messages as needed.
• Receive mail/packages and arrange shipping; create UPS labels.
• Manage office supplies and kitchen stocks.
• Maintain front desk and common areas in good order.
• Coordinate seating moves and board meeting lunches.
• Assist with onboarding/offboarding and desk setup.
• Support CEO and finance through clerical tasks and check mailing.
• Enter facilities invoices into A/P system and log work orders.
• Inspect office space daily and report deficiencies; monitor deadlines.
• Perform other duties as assigned by manager.

Skills

Multitasking

Communication

Customer service

Organizational skills

Attention to detail

Flexible

Relationship building

Positive attitude

Software learning

Concur

Education

High School Diploma or equivalent

Tools

Concur

Workspeed

Job description

Come Work With Us:

Metropolitan Commercial Bank ("MCB" or the "Bank") is a New York City-based, full-service commercial bank providing tailored banking solutions to businesses, institutions, and individuals. Founded in 1999, MCB operates banking centers in Manhattan and Boro Park, Brooklyn, within New York City, as well as in Great Neck on Long Island, New York, and Lakewood, New Jersey. The Bank recently expanded to Miami, Florida with their newest Brickell banking center.

Metropolitan Commercial Bank offers a comprehensive suite of commercial, business, and personal banking products and services to small businesses, middle-market and corporate enterprises, private and public institutions, municipalities, and local government entities.

The Bank has earned national recognition for its financial performance, innovation, and strategic growth. The Bank was named one of Newsweek's Best Regional Banks in 2024 and 2025. Additionally, MCB recently received Editor's Choice recognition at the Banking Tech Awards USA for Digital Onboarding & Omnichannel Banking and in 2026, the Bank earned Great Place To Work certification and received the Web Award Standard of Excellence for MCBankNY.com.

We are a client-focused organization that values technological innovation and excellence. A strong technical mindset, AI fluency, and adaptive skills are essential for our employees to effectively contribute to our mission and drive our success. We foster human-AI teaming and strong governance to ensure technology is used responsibly and in alignment with Bank policies and procedures. For more information about the Bank, please visit the Bank's website at MCBankNY.com.

This position requires five-days in-office, with hours 8am - 5pm daily.

Essential Functions & Responsibilities

• Greets clients, visitors, and guests in a courteous and professional manner. Determines the purpose of their visit anddirects or escorts him or her to the appropriate location.
• Handle security requests for visitors to the Bank: enter guest and contractors into the building portal to providebuilding access.
• Assist with coordination of special events, meetings, luncheons, and other functions
• Answer, screen, and direct calls to appropriate staff and takes messages as necessary.
• Receives and distributes incoming mail and packages to all staff.
• Arranges for shipping of Federal Express and United Parcel Service packages. Create UPS labels and affixes postage tooutgoing mail. Ensures package and mail pick up by carrier.
• Manages inventory of office supplies and ordering as required, including milk and juice for the kitchens.
• Maintains in good order each day - the front desk, common areas, printer areas, conference rooms.
• Orders and maintains stock of office supplies and snacks including toners for photocopiers.
• Ensures printer rooms are fully stocked with supplies, copiers are working and stocked with paper, and staplers have staples and functioning properly.
• Assists Facilities Manager with entering and resolving facilities-related requests and issues as they arise
• Provides delivery and/or pick-up coordination for mail, deliveries and messengers when required
• Assists with all office seating moves
• Making reservations as needed and ordering lunch for board meetings and lunch for client meetings.
• Help guests navigate through the Bank's offices and supplying them with refreshments as they wait.
• Requesting any work (Maintenance, trash pickup, temperature control, cleaning. etc.) into our building portal (Workspeed)
• Employee onboarding and offboarding including desk inventory upon termination and desk set up prior to hire date.
• Help the CEO with any tasks and answer his phone line as needed.
• Assist our Finance department by occasionally typing up checks to mail out
• Enter facilities invoices into A/P software platform
• Perform any related duties as assigned by manager.
• Inspect all office space upon arrival for any deficiencies and physically address or report to the responsiblepersons/groups.
• Monitor work orders for deliverable dates and timeliness completion
• Other duties as assigned

Qualifications & Skills:

• High School Diploma or equivalent experience
• Minimum 1-3 years of relevant work experience
• Ability to multitask and prioritize in a corporate, business professional environment
• Clear, effective communication skills, both written and verbal
• Reliable, accountable, observant and proactive about the role, the office and relationships with colleagues
• Exceptional customer service and organizational skills
• Attention to detail and follow-through
• Flexible, customer-focused personality is key
• Able to transition efficiently and seamlessly amongst the various jobs throughout the day
• Maintain relationships with various internal/external personnel to maximize job efficiency
• Positive approach
• Lifting up to 50 lbs. is required
• Ability to quickly learn new, specialized software; experience with Concur (A/ P software) is a plus
• Driven by a passion and curiosity to continuously learn how various technological systems, including AI, can enhance the work that you do.

Potential Salary: $45k - $50k annually

This salary range reflects base wages and does not include benefits, bonus, or incentive pay. Salary bands are purposefully wide ranging to encompass the different factors considered in determining where a candidate falls in the range, including but not limited to, seniority, performance, experience, education, and any other legitimate, non-discriminatory factor permitted by law. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed here.

Metropolitan Commercial Bank provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

MCB maintains a drug free workplace.