Facilities Ambassador

*US AMR-Jones Lang LaSalle Americas, Inc.; Cambridge (MA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

401(k) plan with matching company-con

Comprehensive Medical, Dental & Vision

Paid parental leave

Paid Time Off and Holidays

Daily Pay access

Job summary

Jones Lang LaSalle Incorporated in Cambridge, MA is seeking a Facility Ambassador to deliver exceptional client service within a busy workplace environment.

You will oversee daily facility operations, coordinate with service partners, and help maintain a welcoming, well-organized office; 2–3 years of hospitality/facility experience is preferred. Visa sponsorship is not provided.

Qualifications

• 2–3 years’ experience in hospitality, facility/property management, or commercial real estate.
• Exceptional customer service with a passion for hospitality.
• Strong prioritization, time management and interpersonal skills.
• Excellent verbal and written communication; proficient in Microsoft Office (Excel, Word, PowerPoint, Visio, Outlook).
• This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Responsibilities

• Oversee site work orders and liaise to the FM.
• Manage day-to-day facility issues and potential complaints.
• Receive notices and announcements from the Landlord and distribute them to occupants/managers.
• Inspect conference rooms for cleanliness, reserve rooms, and coordinate special setups.
• Coordinate catering or food service for special events at the facility.
• Safely pick up, carry, and move items weighing up to 25 pounds regularly.
• Ensure smooth, safe and continuous operations in the workplace.
• Walk floors to ensure cleanliness, stocking, maintenance and utilization of spaces.
• Serve as primary contact with employees.
• Partner with service providers, site security, vendors, and landlord as needed.
• Assist employees with best use of workplace and equipment (AV, Wi-Fi, focus rooms).
• Perform additional duties as required.

Skills

Hospitality experience

Facility management

Customer service

Tools

Microsoft Office

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Facility Ambassador General Responsibilities

The Facility Ambassador is responsible for delivering an exceptional client experience every day through enhanced engagement, proactive communication and high touch service within a select portfolio of properties. The Facility Ambassador will be expected to increase the level of engagement and partnership between JLL, our service partners and our clients to provide superior service delivery while enhancing their individual personal and professional skills. This Client facing role provides the opportunity to combine your passion for service, brilliant people skills, and enthusiasm for creating a hospitality focused environment. Works as a Liaison and Ensures Customer Service at The Facility (Soft Skills) Serve as the initial point of contact for all Client employee inquiries, issues, troubleshooting, complements and feedback related to the services within the workplace, with the primary goal of positively impacting the care and comfort of Client employees and guests. Ensure Facility Ambassador are executed in a manner consistent with the SLA’s, standard processes, professional brand image and compliant with applicable local laws, rules and regulations. Conduct routine walkthroughs and assessments of the soft service delivery to ensure compliance with service level agreements, policies and regulations, and performance metrics to ensure flawless execution and stable service delivery for the Client. Support data collection, analysis and reporting to ensure alignment with the Clients’ goals and objectives. Strives to improve service performance. Achieves and exceeds goals including performance goals and team goals. Works collaboratively within the account team in the delivery of the services across all business lines (FM, Engineering, Transactions, Projects, etc.) Intuitive service delivery, anticipating needs or concerns and exceeding client expectations. Builds meaningful lasting relationships with Client employees and guests, carrying a hospitality calling card. Visibly engaged and well known in the workplace; spends a minimum of two hours per day welcoming employees in the reception or employee entrances and walking floors to ensure Workspaces (offices, desk, conference rooms, mailroom, pantries, etc.) are stocked and maintained. Receives and responds to all requests or issues within one day of receipt, including a personal follow up to Client employees to ensure questions / requests are answered. Identify potential risks and elevate, as appropriate, to ensure no privacy breech, security incident or disruption to the Client’s operations occur. Engage in a culture of continuous improvement and innovation by leveraging business intelligence, adopting and participating in the development of best practices, new tools, process re-engineering and other ideas that provider service delivery efficiencies.

Specific Job Responsibilities

• Oversee work orders for the site and be a liaison to the FM.
• Manage day to day issues and potential complaints at the facility.
• Receive notices and announcements from the Landlord and distribute them to the appropriate occupants or managers.
• Inspects conference rooms for cleanliness, reserves conference rooms, and coordinate special setups.
• Coordinate catering or food service for special events at the facility.
• You must safely pick up, carry, and move items weighing up to 25 pounds on a regular basis.
• Ensure smooth, safe and continuous operations in the workplace.
• Walk floors & shared spaces to ensuring that they are clean, stocked, maintained & appropriately utilized.
• Serve as the primary point of contact with employees.
• Partner with JLL Service Providers, Site Security, 3rd party vendors and the landlord as needed.
• Assist & advise employees on the best use of the workplace and equipment (AV, Wi‑Fi, focus rooms etc.)
• Perform additional job duties, as required.

Qualifications

2 – 3 years’ prior experience in hospitality, facility / property management, operations and/or knowledge of commercial real estate, preferred. Exceptional customer service skills with a passion for hospitality. Ability to manage multiple priorities and deliver results in a fast‑paced environment. Highly collaborative with strong interpersonal skills and track record of excellent internal and external customer service. Ability to work independently – strong prioritization and time management skills. Excellent verbal and written communication skills with the ability to communicate professionally. Proficient skills in Microsoft Office Suite. (Excel, Word, PowerPoint, Visio, and Outlook) This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Expected compensation for this position: 60,400.00 – 80,000.00 USD per year. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location: On-site –Cambridge, MA

Benefits

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities.

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Equal Employment Opportunity

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.

If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Legal & Privacy

We will keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country.

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Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.