Guest Services Ambassador

*US AMR-Jones Lang LaSalle Americas, Inc.; United States; On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

401(k) plan with matching company-cont

Medical, Dental & Vision Care

Paid parental leave

Paid Time Off

Daily Pay

Job summary

Jones Lang LaSalle Incorporated (JLL) seeks a Guest Services Ambassador to be the first point of contact at our Bellevue/Seattle facilities, delivering professional, personalized service to employees and visitors and upholding our culture and values. You will maintain a welcoming, secure reception and support workplace operations during standard business hours.

Responsibilities include greeting guests, registering visitors, coordinating escorts with security, answering calls, managing

Qualifications

• High school diploma or equivalent; Associate’s degree preferred.
• 2+ years of experience in reception, hospitality, or customer service.
• Professional appearance and excellent interpersonal skills.
• Strong verbal and written communication abilities.
• Customer service orientation with ability to anticipate needs.
• Basic computer skills including proficiency with Microsoft Office applications.
• Experience with visitor management systems.
• Ability to maintain composure in high-pressure situations.
• Attention to detail and excellent organizational skills.
• G Suite experience.

Responsibilities

• Welcome and greet all visitors, employees, and vendors in a professional and hospitable manner.
• Manage visitor registration process using appropriate technology systems.
• Coordinate with security to ensure compliance with access control protocols.
• Notify employees of visitor arrivals and coordinate escort arrangements as required.
• Answer, screen, and direct incoming calls via the reception console.
• Manage inbound deliveries and coordinate distribution with mail services team.
• Provide general information and directions to visitors and employees.
• Monitor reception and lobby areas to ensure cleanliness and professional appearance.
• Respond to general inquiries and requests from employees and visitors.
• Support emergency response procedures and building evacuations as required.
• Maintain reception area supplies and marketing materials.
• Provide administrative support to the workplace team as needed.
• Document and report workplace issues through appropriate service request channels.

Skills

Interpersonal skills

Verbal communication

Professional appearance

Customer service

Organization

Attention to detail

Education

High school diploma

Associate’s degree preferred

Tools

G Suite

Microsoft Office

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Guest Services Ambassador-JLL

What this job involves

The Guest Services Ambassador serves as the first point of contact at the facility, creating exceptional first impressions while providing professional, personalized service to employees and visitors. This role represents and embodies the company’s culture and values through every interaction. The position ensures a welcoming, secure, and well‑managed reception area while supporting workplace operations and enhancing overall workplace experience.

• Welcome and greet all visitors, employees, and vendors in a professional and hospitable manner
• Manage visitor registration process using appropriate technology systems
• Coordinate with security to ensure compliance with access control protocols
• Notify employees of visitor arrivals and coordinate escort arrangements as required
• Answer, screen, and direct incoming calls via the reception console
• Manage inbound deliveries and coordinate distribution with mail services team
• Provide general information and directions to visitors and employees
• Monitor reception and lobby areas to ensure cleanliness and professional appearance
• Respond to general inquiries and requests from employees and visitors
• Support emergency response procedures and building evacuations as required
• Maintain reception area supplies and marketing materials
• Provide administrative support to the workplace team as needed
• Document and report workplace issues through appropriate service request channels

Physical Demands and Work Environment

This position is based on-site, requiring physical presence at the reception desk during standard business hours with potential for flexible scheduling based on location needs. The role involves extended periods of sitting or standing at the reception console, regular computer use, and occasional light lifting (up to 15 pounds). The Guest Services Ambassador interacts with numerous employees and visitors daily in a dynamic, fast‑paced environment that values exceptional service and attention to detail.

Required Qualifications

• High school diploma or equivalent; Associate's degree preferred
• 2+ years of experience in reception, hospitality, or customer service roles
• Professional appearance and excellent interpersonal skills
• Strong verbal and written communication abilities
• Customer service orientation with ability to anticipate needs
• Basic computer skills including proficiency with Microsoft Office applications
• Experience with visitor management systems
• Ability to maintain composure in high-pressure situations
• Attention to detail and excellent organizational skills
• G‑Suite experience

Preferred Qualifications

• Experience in corporate reception or high‑end hospitality environments
• Background in concierge services or customer experience roles
• Background in technology companies or similar corporate environments
• Experience with event or meeting coordination
• Knowledge of facilities operations and workplace services
• Security awareness training or certification
• Experience with service request management systems

Schedule: M-F 8AM-5PM

Location: Seattle, WA

Location: On‑site –Bellevue, WA, Seattle, WA

Benefits

Personalized benefits that support personal well‑being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in conjunction with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here. Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Technology & AI

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you’re pursuing.

Company Overview

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities see a brighter way forward. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.

Accepting applications on an ongoing basis until candidate identified.

At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world.