Facilitator Information Desk

St. Joseph's Health; Paterson (NJ); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Health, dental, Rx and vision plans

403b retirement plan options with 403b

PTO and paid holidays

Employee Assistance Program

Long Term Disability

Life Insurance Options

Job summary

St. Joseph’s Health in New Jersey seeks an Administrative & Clerical teammate to greet patients and visitors, project a positive image, and handle inquiries with concise, professional communication.

You will assist in account activation and Document Imaging, and provide directions to services on campus. The position requires a High School diploma or equivalent, up to one year of basic medical office training, and 3–6 months of on‑the‑job orientation.

Qualifications

• High school diploma or equivalent and up to one year of basic technical training in medical office practice plus 3 to 6 months of on the job training and orientation.
• Bilingual preferred. Knowledge of Microsoft Office required.
• Knowledge of medical terminology is considered an asset.

Responsibilities

• Greet patients and visitors and project a positive image with professional behavior and dress.
• Assist in account activation and Document Imaging.
• Provide concise communications and directions to services on campus.

Skills

Customer service

Communication

Professionalism

Bilingual preferred

Education

High School Diploma

Medical office training

Tools

Microsoft Office

Document Imaging

Medical terminology knowledge

Job description

Responsible for greeting all patients and visitors. A positive image is demonstrated by congenial customer service skills, professional behavior and dress, concise communications, sound judgment, and proficiency in handling inquiries, identifying location of service for patients and providing appropriate directions. Assists in account activation and Document Imaging.

Qualifications

Work requires a High School diploma or equivalent and up to one year of basic technical training in medical office practice plus 3 to 6 months of on the job training and orientation. Bilingual preferred. Knowledge of Microsoft Office required. Knowledge of medical terminology is considered an asset.

About Us

St. Joseph’s Health is recognized for the expertise and compassion of its highly skilled and responsive staff. The combined efforts of the organization’s outstanding physicians, superb nurses, and dedicated clinical and professional staff have made us one of the most highly respected healthcare organizations in the state, the largest employer in Passaic County, and one of the nation’s “100 Best Places to Work in Health Care”.

Benefits Eligibility: (Full-time and Part-time Employees-over 20 hours a week)

• Robust benefits with health, dental, Rx and vision plans
• 403b retirement plan options with company match**
• Non-Profit Health System – eligible for Federal Student Loan Forgiveness
• PTO, and paid holidays
• Employee Assistance Program
• LTD : Long Term Disability
• Life Insurance Options

*Available for Per Diem Employees and Part-time Employees working under 20 hours per week.

**403b Company Match not applicable for Per Diem Employees and Part-time Employees working under 20 hours per week.

Pay transparency: St. Joseph’s Health provides a salary range to comply with New Jersey Law. The rate of pay for each position will be determined based on a variety of factors including the candidate's relevant experience, qualifications, skills, etc.” The salary range does not include incentives, differential pay or other forms of compensation.

About the Team

St. Joseph’s University Medical Center is an academic tertiary care medical center and state designated trauma center, located on the Paterson campus, regularly accepts referrals of difficult or unusual cases from other hospitals and physicians and performs both complex and routine procedures.

The Medical Center offers a full complement of specialty and subspecialty services including ambulatory, behavioral health, cardiovascular, emergency/trauma, internal medicine, neuroscience, oncology, orthopedic/spine, rehabilitation, surgical specialty, women’s health, imaging and pediatrics.

The nursing team at St. Joseph’s University Medical Center, which includes St. Joseph’s Children’s Hospital, has held the Magnet Award for Nursing Excellence, the profession’s highest honor, since 1999. They are also recipients of the prestigious 2010 Magnet Prize - one of only 8 Magnet-designated hospitals to ever receive The Magnet Prize, and the only one worldwide to receive the 2010 award.

Job Info

• Job Identification 20261713
• Job Category Administrative & Clerical
• Posting Date 11/03/2026, 03:43 PM
• Job Schedule Full time
• Job Shift Evening
• Locations St. Joseph's University Medical Center (On-site)