Patient Account Representative

St. Joseph's Health; Totowa (NJ); On-site; USD 36,000 - 45,000; Full time

Benefits offered by this job

Competitive salary

Health, dental, Rx and vision plans

403b retirement plan with companymatch

PTO and paid holidays

Tuition reimbursement

Employee Assistance Program

Long Term Disability

Life Insurance Options

Onsite Day care Program

Job summary

St. Joseph’s Health is seeking a clerical professional to support a department and provide cross-division assistance. You will handle pre-visit and post-visit tasks, ensure smooth patient flow, and communicate clearly with patients, physicians and hospital staff.

The role emphasizes excellent customer service, accurate billing support, and timely resolution of registration issues. Previous office experience and MS Office skills are essential.

Qualifications

• High School diploma or equivalent required.
• 1-2 years of related work experience preferred.
• Proficiency in MS Office (Word, Excel, Access, Outlook, PowerPoint).
• Bilingual preferred; strong communication skills encouraged.

Responsibilities

• Provide clerical support for the department and cross-support other divisions as needed.
• Perform pre-visit and post-visit follow-up tasks.
• Ensure excellent customer service and efficient patient flow.
• Communicate effectively with patients, physicians and hospital teams.
• Assist with registration, billing and resolving billing exceptions.

Skills

Communication skills

Bilingual

Education

High School diploma or equivalent

Tools

MS Office Word

MS Office Excel

MS Office Access

MS Office Outlook

MS Office PowerPoint

Job description

Job Description

Provides a variety of clerical functions for the department supporting the primary assigned division and providing cross support of other divisions as required. Responsible for providing all practice support duties according to established policies and procedures. Executes daily tasks in a prompt and accurate manner. Performs all pre-visit and post-visit follow-up tasks. Ensures excellent customer service, efficient patient flow, effective communication with patients, physician and other hospital departments. The primary goals are patient, customer and Provider sastisfaction and accurate billing, and timely resolution of registration and billing exceptions.

Qualifications

Work requires a High School diploma or equivalent and one to two years of previous work related experience. Proficiency in MS Office required: Word, Excel, Access, Outlook and PowerPoint. Bilingual preferred. Work requires communication skills needed to frequently answer telephone calls and work with multiple interruptions and still sustain positive communication. Valid driver’s license with no pending violations and an acceptable safe driving record, as well as compliance with Qualifications to Drive a System Vehicle as well as all policies as outlined in the SJHS Fleet Management & Safety Program.

About Us

St. Joseph’s Health is recognized for the expertise and compassion of its highly skilled and responsive staff. The combined efforts of the organization’s outstanding physicians, superb nurses, and dedicated clinical and professional staff have made us one of the most highly respected healthcare organizations in the state, the largest employer in Passaic County, and one of the nation’s “100 Best Places to Work in Health Care”.

Benefits Eligibility

• Competitive salary*
• Robust benefits with health, dental, Rx and vision plans
• 403b retirement plan options with company match**
• Health & Wellness*
• Non-Profit Health System – eligible for Federal Student Loan Forgiveness
• PTO, and paid holidays
• Tuition reimbursement
• Employee Assistance Program
• LTD : Long Term Disability
• Life Insurance Options
• Onsite Day care Program
• Available for Per Diem Employees and Part-time Employees working under 20 hours per week.
• 403b Company Match not applicable for Per Diem Employees and Part-time Employees working under 20 hours per week.

Pay transparency

St. Joseph’s Health provides a salary range to comply with New Jersey Law. The rate of pay for each position will be determined based on a variety of factors including the candidate's relevant experience, qualifications, skills, etc.” The salary range does not include incentives, differential pay or other forms of compensation.

About The Team

St. Joseph’s University Medical Center is an academic tertiary care medical center and state designated trauma center, located on the Paterson campus, regularly accepts referrals of difficult or unusual cases from other hospitals and physicians and performs both complex and routine procedures.

The Medical Center offers a full complement of specialty and subspecialty services including ambulatory, behavioral health, cardiovascular, emergency/trauma, internal medicine, neuroscience, oncology, orthopedic/spine, rehabilitation, surgical specialty, women’s health, imaging and pediatrics.

The nursing team at St. Joseph’s University Medical Center, which includes St. Joseph’s Children’s Hospital, has held the Magnet Award for Nursing Excellence, the profession’s highest honor, since 1999. They are also recipients of the prestigious 2010 Magnet Prize - one of only 8 Magnet-designated hospitals to ever receive The Magnet Prize, and the only one worldwide to receive the 2010 award.