Fabrication Account Manager

Mi-T-M Corporation; Peosta (IA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

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Job summary

MI-T-M Corporation is seeking a Fabrication Account Manager to connect external customers with our fabrication capabilities. You will align customer requirements with internal manufacturing processes to drive operational excellence and satisfaction.

Key duties include managing daily account activities, coordinating with multiple teams, reading blueprints, and identifying service opportunities to grow revenue. This role demands strong communication, problem-solving, and project management skills.

Qualifications

• Bachelor's degree preferred in business, operations, or related field.
• 3–5 years in account management or operations role.
• Strong analytical, technical and problem-solving abilities.
• Excellent communication and interpersonal skills.
• Experience with process improvement and project coordination.

Responsibilities

• Serve as primary contact for assigned external customer accounts and manage day-to-day operations.
• Coordinate with internal teams to ensure timely, accurate delivery of services.
• Prepare and execute quotes aligned to client specifications and business objectives.
• Read and interpret blueprints, engineering drawings, and specifications.
• Identify opportunities for additional services to drive revenue and strengthen relationships.
• Coordinate order entry, quotations, engineering, sourcing, shipping, and document management.
• Monitor account performance metrics and identify improvement areas.
• Develop strong client relationships and align operations with their needs.
• Resolve operational issues promptly and escalate when needed.
• Produce regular account reviews, performance reports, and strategic recommendations.
• Collaborate with sales and business development to pursue new opportunities.
• Perform additional duties as assigned.

Skills

Account management

Operations management

Communication

Project management

Analytical skills

Education

Bachelor's degree in business or related

Job description

Hours: 6:00am - 3:15pm Monday through Thursday, 6:00am - 11:00am on Friday (additional hours as needed)

Job Summary:

The Fabrication Account Manager a pivotal role in connecting our external customers to the full capabilities of our fabrication manufacturing facility. This position ensures seamless alignment between customer requirements and internal manufacturing processes, driving both operational excellence and customer satisfaction.

Responsibilities:

• Serve as the primary point of contact for assigned external customer accounts, managing day-to-day operations and communications
• Coordinate with internal teams to ensure timely and accurate delivery of services
• Execution of quotes ensuring that all operations align with client specifications and business objectives
• Demonstrated ability to read, understand, and work with blueprints, engineering drawings, and specifications
• Identify opportunities for additional services that can generate revenue and enhance customer relationships
• Coordinates all internal processes such as order entry, quotations, engineering, sourcing, shipping and various levels of document management
• Monitor account performance metrics and proactively identify areas for improvement
• Develop and maintain strong relationships with clients, understanding their business needs and aligning operational strategies accordingly
• Resolve operational issues swiftly and effectively, escalating when necessary
• Prepare and present regular account reviews, performance reports, and strategic recommendations
• Identify and collaborate with sales and business development teams to drive business growth and pursue new market opportunities
• Additional duties as assigned

Job Qualifications:

• Bachelor's degree in business administration, operations management, or related field preferred
• 3-5 years of experience in account management, operations, or equivalent level of demonstrated experience required
• Strong analytical, technical and problem-solving skills
• Excellent communication and interpersonal abilities
• Proficiency in project management
• Ability to manage multiple priorities and meet deadlines in a dynamic environment
• Experience with process improvement and operational optimization is a plus