F&I Director

Reliable Lexus; Springfield, Northern (MO, KY); Hybrid; USD 120,000 - 180,000; Full time

Job summary

Reliable Superstore in Springfield, Missouri seeks an experienced F&I Director to lead a high-volume, fast-paced department. You will develop people, set performance standards, and ensure exceptional customer experience across Toyota, Used Cars, Lexus, BMW, and Audi.

Success requires proven leadership in automotive F&I, a track record of delivering results, and the ability to coach staff while maintaining integrity and a customer-first culture.

Qualifications

• Proven automotive dealership management and F&I leadership experience.
• A measurable track record of managing people and producing results.
• Strong knowledge of desking, lenders, compliance, F&I products, deal structure, and profitability.
• Ability to coach under-performers, develop talent, and challenge top performers.
• Ability to identify problems quickly, take ownership, and drive solutions.
• Strong communication, organization, urgency, and follow-through.
• Comfortable making decisions, having difficult conversations, and holding people accountable.
• Ability to successfully manage multiple priorities in an extremely fast-paced environment.

Responsibilities

• Lead, coach, develop, and hold accountable a department of F&I Managers.
• Oversee F&I performance across Toyota, Used Cars, Lexus, BMW & Audi.
• Oversee sales-manager desking practices, deal structure, and F&I processes.
• Ensure products and needed coverages are presented transparently and based on customer needs.
• Manage CITs with urgency and accountability, maintaining our standard that no contract exceeds 10 days in transit.
• Maintain strong lender relationships, compliance, and funding processes.
• Protect and improve customer experience, department performance, culture, and profitability.

Job description

F&I DIRECTOR

Reliable Superstore | Springfield, Missouri

Toyota | Used Cars | Lexus | BMW |

Audi Berkshire Hathaway Automotive

THIS IS NOT A JOB FOR AVERAGE F&I MANAGERS

This is a high-volume, fast-paced, high-responsibility leadership position for a proven F&I professional who knows how to lead from the front, develop people, create accountability, and produce results without compromising integrity or the customer experience. Above all, this leader must demonstrate our culture of taking care of our people and our customers first.

THE OPPORTUNITY

Lead and develop a department of F&I Managers with varying levels of experience and skill while setting a clear standard for performance, accountability, communication, and customer experience. This position works closely with our Controller and Administrative Office and reports directly to theGSM.

WHAT YOU'LL OWN

• Lead, coach, develop, and hold accountable a department of F&I Managers
• Oversee F&I performance across Toyota, Used Cars, Lexus, BMW & Audi
• Oversee sales-managerdesking practices, deal structure, and F&I processes
• Ensure products and neededcoverages are presented transparently and based on customer needs
• ManageCITs with urgency and accountability, maintaining our standard that no contract exceeds 10 days in transit
• Maintain strong lender relationships, compliance, and funding processes
• Protect and improve customer experience, department performance, culture, and profitability

WHAT WE EXPECT

• Proven automotive dealership management and F&I leadership experience
• A measurable track record of managing people and producing results
• Strong knowledge ofdesking, lenders, compliance, F&I products, deal structure, and profitability
• Ability to coachunder-performers, develop talent, and challenge top performers
• Ability to identify problems quickly, take ownership, and drive solutions
• Strong communication, organization, urgency, and follow-through
• Comfortable making decisions, having difficult conversations, and holding people accountable
• Ability to successfully manage multiple priorities in an extremely fast-paced environment

THE STANDARD

People first. Customers first. Performance matters. Accountability matters.

Customer trust and dealership profitability are not competing goals-both are essential. We are looking for someone who brings leadership, urgency, discipline, integrity, and a proven ability to produce.