F&I Director — Lead & Elevate Auto Finance Team

Reliable Lexus; Springfield, Northern (MO, KY); Hybrid; USD 120,000 - 180,000; Full time

Job summary

Reliable Superstore in Springfield, Missouri seeks an experienced F&I Director to lead a high-volume, fast-paced department. You will develop people, set performance standards, and ensure exceptional customer experience across Toyota, Used Cars, Lexus, BMW, and Audi.

Success requires proven leadership in automotive F&I, a track record of delivering results, and the ability to coach staff while maintaining integrity and a customer-first culture.

Qualifications

• Proven automotive dealership management and F&I leadership experience.
• A measurable track record of managing people and producing results.
• Strong knowledge of desking, lenders, compliance, F&I products, deal structure, and profitability.
• Ability to coach under-performers, develop talent, and challenge top performers.
• Ability to identify problems quickly, take ownership, and drive solutions.
• Strong communication, organization, urgency, and follow-through.
• Comfortable making decisions, having difficult conversations, and holding people accountable.
• Ability to successfully manage multiple priorities in an extremely fast-paced environment.

Responsibilities

• Lead, coach, develop, and hold accountable a department of F&I Managers.
• Oversee F&I performance across Toyota, Used Cars, Lexus, BMW & Audi.
• Oversee sales-manager desking practices, deal structure, and F&I processes.
• Ensure products and needed coverages are presented transparently and based on customer needs.
• Manage CITs with urgency and accountability, maintaining our standard that no contract exceeds 10 days in transit.
• Maintain strong lender relationships, compliance, and funding processes.
• Protect and improve customer experience, department performance, culture, and profitability.

Job description

Reliable Superstore in Springfield, Missouri seeks an experienced F&I Director to lead a high-volume, fast-paced department. You will develop people, set performance standards, and ensure exceptional customer experience across Toyota, Used Cars, Lexus, BMW, and Audi.

Success requires proven leadership in automotive F&I, a track record of delivering results, and the ability to coach staff while maintaining integrity and a customer-first culture.