F&B Supervisor

Rosen Hotels & Resorts; Orlando (FL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Affordable Health and Dental Insurance

On-site Medical Center

Competitive Compensation

Holiday Pay

Birthday Pay

Paid Vacation and Personal Days

Tuition Reimbursement and Higher Ed. 4

401(k) Retirement Savings Plan

Discounts on Hospitality & Dining

Job summary

Rosen Hotels & Resorts in Orlando seeks an F&B Supervisor to support the Food & Beverage Manager and oversee daily operations of assigned outlets. You will drive exceptional guest service and profitability while mentoring staff to meet company standards.

The role emphasizes training and motivating team members, ensuring compliance with food safety and sanitation policies, and collaborating with department heads for smooth operations in a large hospitality environment.

Qualifications

• 2+ years of F&B experience required.
• Strong guest service and conflict resolution skills.
• Experience training, coaching, and motivating team members.
• Knowledge of food safety, sanitation, and health regulations.

Responsibilities

• Provide assistance to the Food & Beverage Manager in overseeing daily operations of assigned F&B outlets.
• Ensure exceptional guest service in all F&B areas and address guest concerns.
• Monitor and optimize performance and profitability of F&B functions.
• Train and motivate staff, setting goals based on Company Standards.

Skills

F&B experience

Guest service

Conflict resolution

Staff training

Communication

Physical stamina

Education

High school diploma or GED

Hospitality degree preferred

Job description

The F&B Supervisor at Rosen Hotels & Resorts provides valuable support to the Food and Beverage Manager. They oversee assigned F&B outlets to ensure optimum performance, exceptional guest service, and maximum profitability. They play a vital role in training and motivating staff to meet and exceed goals based on Company Standards.

Responsibilities:

• Provide assistance to the Food & Beverage Manager in overseeing daily operations of assigned F&B outlets.
• Ensure exceptional guest service in all F&B areas, addressing and resolving guest concerns as needed.
• Monitor and optimize the performance and profitability of F&B functions, implementing strategies to achieve targets.
• Train and motivate staff, setting performance goals based on Company Standards and providing regular feedback.
• Collaborate with the Food & Beverage Manager to enforce the company's drug-free, tobacco-free, and nicotine-free policies.
• Stand, walk, and bend for extended periods during the shift to supervise operations effectively.
• Maintain cleanliness and sanitation standards in the F&B outlets, adhering to safety protocols.
• Communicate and coordinate with other department heads to ensure seamless interdepartmental operations.
• Assist in handling guest complaints and intercede when necessary to resolve issues professionally.
• Uphold the company's drug-free, tobacco-free, and nicotine-free policies within the workplace.
• All other duties as assigned.

Experience/Qualifications:

• 2+ years of previous F&B experience required.
• Strong guest service and conflict resolution skills.
• Experience training, coaching, and motivating team members.
• Knowledge of food safety, sanitation, and health regulations.
• Ability to monitor operational performance and profitability.
• Excellent communication and interpersonal skills.
• Ability to lift- up to 25 lbs. consistently and 50 lbs. infrequently
• Must be able to legally work in the USA

Education and Certification(s)/License(s):

• High school diploma or GED required; Associate's or Bachelor's degree in Hospitality Management preferred.
• Food Handler and/or ServSafe Certification preferred.

Discover Life at Rosen:

Your career is here in our diverse and friendly workplace, where your individuality and ideas are valued. Our company, with more than 3,000 associates, thrives on teamwork and ingenuity. It is this team that makes Rosen Hotels & Resorts® in Orlando one of Florida’s most respected hospitality companies to work for.

Benefits Our Associates Enjoy:

• Affordable Health and Dental Insurance
• On-site Medical Center
• Competitive Compensation
• Holiday Pay
• Birthday Pay
• Paid Vacation and Personal Days
• Tuition Reimbursement and Higher Education Scholarships
• 401(k) Retirement Savings Plan
• Hospitality and Dining Discounts
• Access to our Family Outreach Center
• And much more

We are proud to be an equal-opportunity employer and a drug- and nicotine-free workforce.