F&B Specialist

Dufry Careers; Des Plaines (IL); On-site; USD 31,000 - 35,000; Full time

Benefits offered by this job

Health, dental & vision insurance

Paid time off

Holiday pay

Employee discounts across brands

Employee assistance program

Training and career growth

Job summary

Avolta is seeking a Food & Beverage Specialist at Chicago O'Hare International Airport to ensure grab-and-go products are stocked, fresh, and visually appealing while delivering excellent customer service.

The role requires at least 4 years in operations within merchandising and customer service, along with a ServSafe certification. You will manage inventory, adhere to safety standards, and support launches and promotions in a fast-paced airport environment.

Qualifications

• Education and experience must exceed 4 years.
• A Bachelor's degree can count for 2 of the 4-year requirement.
• Requires food safety certification (ServSafe or equivalent).
• Knowledge of allergen labeling, handwashing protocols, and cross-contamination procedures.
• Knowledge of inventory control and stock management systems.
• Basic financial and P&L awareness.
• Able to review sales, waste, and inventory data to identify improvement opportunities.
• Direct and proactive communicator who provides exceptional customer service.
• Business acumen with operations mindset to understand merchandising, inventory management, and customer experience planning to advance organizational goals.
• Demonstrated history of understanding the needs of F&B and retail business operations, brand partners, landlord stakeholders, the associate population, and individual store circumstances.
• Demonstrated history of creating and maintaining positive work environments.

Responsibilities

• Stocks and rotates grab-and-go products according to freshness and presentation standards
• Monitors inventory levels and communicates replenishment needs to management
• Receives and verifies deliveries, ensuring accuracy and proper storage
• Tracks expiration dates and removes outdated or non-compliant items
• Maintains clean, organized, and visually appealing displays
• Provides exceptional customer service by assisting customers with questions, recommendations, and product information
• Completes daily temperature checks, waste logs, and inventory reports
• Supports product launches, seasonal changes, and promotional displays
• Collaborates with Culinary and Operations teams, as well as vendors, to guarantee timely restocking
• Follows food safety, sanitation, and airport security guidelines

Skills

Allergen labeling

Inventory control

P&L awareness

Customer service

Cross-functional communication

Education

Bachelor's degree

ServSafe certification

Job description

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Opportunity, growth, and meaningful rewards! We offer:

• Health, dental and vision insurance
• Generous paid time off (vacation, flex or sick)
• Holiday pay

Employee discounts across all company brands

Employee assistance program

• Training and exciting career growth opportunities
• Referral program – refer a friend and earn a bonus

*Benefits may vary by position so ask your recruiter for details.

Advertised Compensation:$22.51to$25.32

Purpose: The Food & Beverage (F&B) Specialist at Chicago O'Hare International Airport, supports the daily execution of grab-and-go food operations by maintaining product availability, freshness, and presentation. This role ensures displays are fully stocked, compliant, and visually appealing to enhance the traveler experience.

Essential Functions:

Stocks and rotates grab-and-go products according to freshness and presentation standards

Monitors inventory levels andcommunicatesreplenishment needs to management

Receives andverifiesdeliveries, ensuring accuracy and proper storage

Tracks expiration dates and removes outdated or non-compliant items

Maintains clean, organized, and visually appealing displays

Provides exceptional customer service by assisting customers with questions, recommendations, and product information

Completes daily temperature checks, waste logs, and inventory reports

Supports product launches, seasonal changes, and promotional displays

Collaborates with Culinary and Operations teams, as well as vendors, to guarantee timely restocking

Follows food safety, sanitation, and airport security guidelines

Reporting Relationship & Role Information:

The F&BSpecialisttypically reports to theF&B Manager

This position as described falls under the Fair Labor Standards Act as a Non-Exempt position

This role requires flexibility to work early mornings, evenings, weekends, and holidays due to business needs and flight schedules

Minimum Qualifications, Knowledge, Skills, and Work Environment:

Education and Experience: The combination of education and professional experience mustexceed4years:

In a technical role: Requires4years of operations experience engaged in delivering merchandising and customer service programs

Abachelor's degree can count for2of the4-year requirement

Requires food safety certification (ServSafeor equivalent)

Specialized Training:

Knowledge of local and federal food safety laws, city/county health inspection requirements, and documentation practices

Understanding of allergen labeling, handwashing protocols, and cross-contamination procedures

Knowledge of inventory control and stock rotation; proficient in inventory and stock management systems

Basic financial and P&L awareness (labor, waste, shrink)

Able to review sales, waste, and inventory data to identify improvement opportunities

Direct and proactive communicator who provides exceptional customer service

Business acumen with operations mindsetrequiredto understand the long-term implications of merchandising, inventory management, and customer experience planning to advance organizational goals

Demonstrated history of understanding the needs of F&B and retail business operations, brand partners, landlord stakeholders, the associate population, and individual store circumstances

Demonstrated history ofcreating andmaintainingpositive work environments

Avolta, including Dufry, HMSHost Corporation, Hudson, and affiliates (“the Company”), is an equal opportunity employer. It is the Company’s policy to ensure equal employment opportunity in all aspects of employment and to comply with anti-discrimination laws and regulations. The Company prohibits discrimination and harassment of any type and provides equal opportunities to applicants and team members without regard to actual or perceived race, color, creed, age, religion, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, national origin, disability, military service and veteran status, ancestry, citizenship status, marital status, protected medical condition as defined by applicable state or local law, genetic information, or any other basis protected by applicable federal, state or local laws and ordinances (referred to as “protected characteristics”).