F&B Server

Westin Waltham; Waltham (MA); Presencial; USD 14 000 - 19 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical & Dental

Vision insurance

Vacation & Holidays

Pet insurance

401(k) with match

Hotel room discounts

Resumo da oferta

The Westin Waltham Boston is seeking a friendly restaurant team member to provide exceptional guest service. You will greet guests, take and relay orders, and use the POS system to ensure accurate tickets. You will handle beverages, upsell desserts, and deliver meals with care.

Responsibilities include maintaining station cleanliness, promoting menu items, and delivering a high standard of service in a fast-paced dining room. Benefits and scheduling support are provided by HEI Hotels and Resorts.

Qualificações

• Professional appearance and courteous demeanor at all times.
• Willingness to pitch in and help coworkers as a team.
• Knowledge of food and beverage service standards and etiquette.
• Ability to remember and promote menu items.
• Ability to lift and carry trays up to 30 lbs.
• Operate beverage and toast equipment and POS accurately.
• Communicate effectively with guests, supervisors and coworkers.

Responsabilidades

• Check station before, during and after shift for proper set-up and cleanliness.
• Greet guests in a friendly and courteous manner and explain specials and promotions.
• Input the order into the POS system and relay details to the kitchen.
• Retrieve and deliver orders with condiments and verify accuracy.
• Handle alcoholic beverages in compliance with laws and policies.
• Replenish beverages and assist with desserts and specialty coffees.
• Present the check and close out the sale in a timely manner.

Conhecimentos

Guest service

Team player

Professional appearance

Communication skills

Ferramentas

POS system

Beverage equipment

Descrição da oferta de emprego

About UsOnly 15 miles from downtown Boston, The Westin Waltham Boston provides easy access to Concord, Lexington, and Cambridge. Our associates can enjoy a list of excellent benefits, which include free onsite parking, complimentary lunch or dinner meals and free uniform dry cleaning for hourly associates. Monthly employee appreciation celebrations, family holiday gatherings, incentives for excellent customer service and discounted hotel stay rates. For those looking to stay fit, you can take advantage of our complimentary access to our WestinWORKOUT Fitness Studio. At the Westin Waltham, we take care of you so that you can take care of our guests!Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!We value U.S. military experience and invite all qualified military candidates to apply.CompensationSalary Range: $12.00 - $12.00 HourlyTipped/Service Charge Eligible? YesDiscretionary Performance Bonus Eligible? NoOverviewProvide guests exceptional service in order to achieve customer satisfaction, quality service, compliance with corporate/franchise policies and procedures and federal, state and local regulations while meeting/exceeding financial goals.Essential Duties and ResponsibilitiesCheck station before, during and after shift for proper set-up and cleanliness.Greet guests in a friendly and courteous manner and explain any specials and/or restaurant promotions for guest awareness.Record the details of the order from the guests, repeating the order to the guest to check for accuracy.Input the order into the Point of Sale computer to inform the kitchen of the particulars in the order being placed.When complete, retrieve orders up to 30 lbs. from kitchen, confirm its accuracy, lift and deliver to guest along with appropriate condiments.Abide by all State, Federal and Corporate requirements pertaining to serving alcoholic beverages.Replenish beverages as necessary and check with guests for overall satisfaction.Market and serve upon request any dessert items or specialty coffees.Operate the Point of Sale procedures to pre-check order and close out the check.Present the check to guest promptly.Comply with attendance rules and be available to work on a regular basis.Perform any other job-related duties as assigned.Qualifications and SkillsMaintain a professional appearance and manner at all times.Must be willing to “pitch-in” and help co- workers with their job duties and be a team player.Must have basic knowledge of food and beverage preparation, service standards, guest relations and etiquette.Knowledge of the appropriate table settings, service ware and menu items.Ability to remember, recite and promote the variety of menu items.Ability to transport large trays weighing up to 30lbs. through a crowded room on a continuous basis throughout shift with or without reasonable accommodation.Ability to operate beverage and toast equipment with or without reasonable accommodation.Ability to establish and maintain effective working relationships with associates, customers, and patrons.Ability to operate a keyboard and learn Point of Sale procedures.Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public, etc.BenefitsHEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.Applicants in Massachusetts: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.