F&B Server

Hei Hotels Inc.; Waltham (MA); Presencial; USD 14.000 - 19.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Free onsite parking

Complimentary meals for hourly staff

Uniform dry cleaning service

Descripción de la vacante

HEI Hotels and Resorts seeks a friendly F&B Server for the Westin Waltham Boston. You will greet guests, present menus, take and relay orders, and ensure accurate delivery with a focus on guest satisfaction.

Efficiently use the POS system, promote specials, and maintain station cleanliness. This on-site role offers benefits and opportunities within a dynamic hotel team in Waltham, MA.

Formación

• Must maintain professional appearance and demeanor at all times.
• Must be a team player and willing to assist colleagues.
• Basic knowledge of food & beverage preparation, service standards, guest relations and etiquette.
• Ability to remember, recite and promote menu items; operate POS.
• Strong verbal and written communication; adapt to different audiences.

Responsabilidades

• Greet guests, explain specials and promotions.
• Record and confirm guest orders; input into POS.
• Deliver orders with accuracy and timely service.
• Ensure compliance with alcohol service regulations.
• Maintain cleanliness and setup of station before, during and after shifts.

Conocimientos

Professional appearance

Team player

Food & beverage knowledge

POS familiarity

Communication skills

Herramientas

POS system

Descripción del empleo

## F&B ServerApply: On-Site: Westin Waltham - Waltham, MA: Full time: Posted Yesterday: JR119575**About Us**Only 15 miles from downtown Boston, The Westin Waltham Boston provides easy access to Concord, Lexington, and Cambridge. Our associates can enjoy a list of excellent benefits, which include free onsite parking, complimentary lunch or dinner meals and free uniform dry cleaning for hourly associates. Monthly employee appreciation celebrations, family holiday gatherings, incentives for excellent customer service and discounted hotel stay rates. For those looking to stay fit, you can take advantage of our complimentary access to our WestinWORKOUT Fitness Studio. At the Westin Waltham, we take care of you so that you can take care of our guests!Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply.**Compensation**Salary Range: $12.00 - $12.00 Hourly### Tipped/Service Charge Eligible? Yes### Discretionary Performance Bonus Eligible? No**Overview**Provide guests exceptional service in order to achieve customer satisfaction, quality service, compliance with corporate/franchise policies and procedures and federal, state and local regulations while meeting/exceeding financial goals.### **Essential Duties and Responsibilities*** Check station before, during and after shift for proper set-up and cleanliness.* Greet guests in a friendly and courteous manner and explain any specials and/or restaurant promotions for guest awareness.* Record the details of the order from the guests, repeating the order to the guest to check for accuracy.* Input the order into the Point of Sale computer to inform the kitchen of the particulars in the order being placed.* When complete, retrieve orders up to 30 lbs. from kitchen, confirm its accuracy, lift and deliver to guest along with appropriate condiments.* Abide by all State, Federal and Corporate requirements pertaining to serving alcoholic beverages.* Replenish beverages as necessary and check with guests for overall satisfaction.* Market and serve upon request any dessert items or specialty coffees.* Operate the Point of Sale procedures to pre-check order and close out the check.* Present the check to guest promptly.* Comply with attendance rules and be available to work on a regular basis.* Perform any other job-related duties as assigned.**Qualifications and Skills*** Maintain a professional appearance and manner at all times.* Must be willing to “pitch-in” and help co- workers with their job duties and be a team player.* Must have basic knowledge of food and beverage preparation, service standards, guest relations and etiquette.* Knowledge of the appropriate table settings, service ware and menu items.* Ability to remember, recite and promote the variety of menu items.* Ability to transport large trays weighing up to 30lbs. through a crowded room on a continuous basis throughout shift with or without reasonable accommodation.* Ability to operate beverage and toast equipment with or without reasonable accommodation.* Ability to establish and maintain effective working relationships with associates, customers, and patrons.* Ability to operate a keyboard and learn Point of Sale procedures.* Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.* Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public, etc.## **Benefits**HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.### HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.