F&B Operations Leader — Guest Experience & Growth

The Wolseley Hotels; New York (NY); On-site; USD 160,000 - 190,000; Full time

Job summary

The Wolseley New York, part of The Wolseley Hotels, seeks a senior executive to lead all food and beverage operations. You will align with brand standards, drive guest experiences, and manage teams to deliver exceptional service and commercial outcomes.

Responsibilities include budgeting, forecasting, and governance in collaboration with finance, while developing a strong leadership pipeline and ensuring regulatory compliance across outlets.

Qualifications

• Experience directing F&B operations at premium properties.
• Proven ability to manage budgets and financial targets.
• Strong leadership and staff development skills.

Responsibilities

• Provide a consistent, high-profile leadership presence within all food and beverage guest-facing operations.
• Actively cultivate and sustain exceptional guest relationships at every opportunity.
• Ensure a consistently exceptional guest experience through exemplary quality and service delivery by all teams.
• Ensure a seamless, attentive, and consistently high-quality dining experience in line with brand standards through effective leadership of all teams.
• Embed a guest-first, service-excellence culture across the all food and beverage operations.
• Uphold exemplary standards of personal presentation, grooming, and hygiene at all times.

Skills

Leadership

F&B Operations

Budgeting

Guest Experience

Job description

The Wolseley New York, part of The Wolseley Hotels, seeks a senior executive to lead all food and beverage operations. You will align with brand standards, drive guest experiences, and manage teams to deliver exceptional service and commercial outcomes.

Responsibilities include budgeting, forecasting, and governance in collaboration with finance, while developing a strong leadership pipeline and ensuring regulatory compliance across outlets.