F&B Operations Lead — Guest Experience

Desert Diamond Casinos & Entertainment; Arizona; On-site; USD 55,000 - 75,000; Full time

Job summary

Desert Diamond Casinos & Entertainment in Waddell, AZ is seeking an experienced Food & Beverage Assistant Manager to oversee operations across a casino dining environment. You will greet guests, train staff, and ensure service excellence while maintaining compliance with Title 4 laws and TOGE controls.

The role requires a high school diploma or GED with 5 years of related dining/restaurant management experience; a pre-employment drug screen and gaming license are typical prerequisites.

Qualifications

• Requires high school diploma or GED with 5 years of dining room food service or restaurant management experience.
• Knowledge of restaurant management, inventory practices, and customer service.
• Must be able to obtain Food Handlers card and TIPS certification.

Responsibilities

• Oversee F&B operations and ensure professional, efficient service.
• Train staff and organize workloads; create schedules and conduct monthly inventory.
• Ensure compliance with TOGE policies, Title 4 liquor law, and health/safety regulations.
• Respond to guest feedback and supervise service quality in a casino dining environment.

Skills

Excellent written/verbal communication

Restaurant management knowledge

Inventory practices

Management techniques

Dining, buffet, and food maintenance

Menu knowledge

POS systems

Food Handlers card

TIPS certification

English communication

Interpersonal relations

Follow instructions under pressure

PC/computer proficiency

Education

High school diploma or GED + 5 years in dining/restaurant management

Tools

Point of Sale (POS) systems

Job description

Desert Diamond Casinos & Entertainment in Waddell, AZ is seeking an experienced Food & Beverage Assistant Manager to oversee operations across a casino dining environment. You will greet guests, train staff, and ensure service excellence while maintaining compliance with Title 4 laws and TOGE controls.

The role requires a high school diploma or GED with 5 years of related dining/restaurant management experience; a pre-employment drug screen and gaming license are typical prerequisites.