F&B Operations Lead — Corporate Events

American Express Global Business Travel; Raleigh (NC); On-site; USD 55,000 - 103,000; Full time

Benefits offered by this job

Flexible benefits

Travel perks

Professional development

Inclusion & diversity programs

Job summary

American Express Global Business Travel is seeking a Hospitality Operations Specialist in the United States to own food and beverage strategy and delivery for a dedicated account, from menus to banquet orders, onsite execution, and final reconciliation. This role partners with venues, catering teams, and the proposal team across multiple programs.

You will manage dietary requirements, track guarantees, and negotiate terms, while leading on-site execution and coordinating with travel schedules.

Qualifications

• Five or more years managing food and beverage for large corporate meetings and events.
• Fluency with banquet event orders, guarantees, attrition, service charges, and contract billing.
• Experience owning a food and beverage budget line and reconciling it at program close.
• Ability to negotiate with venues and review hospitality terms in contracts.
• Experience in venue or supplier sourcing, RFP responses, or cost modelling.

Responsibilities

• Own the food and beverage plan for every assigned program, with menus and strategy aligned to objectives and budget.
• Serve as primary contact for hotel and venue catering teams; approve banquet event orders and ensure adherence.
• Manage dietary, allergen, and accessibility requirements across all functions.
• Track guarantees, attrition, and consumption; surface financial exposure before charges accrue.
• Negotiate minimums, service charges, corkage, and labor fees; lead budget line and reconcile invoices.
• Lead onsite execution across sessions, receptions, and hospitality functions, including tastings and site walks.
• Support venue and supplier sourcing from RFP through contract handoff; own catering terms.
• Contribute to proposals with catering content and cost models; implement operations projects.

Skills

Banquet event orders

Budget management

Vendor negotiation

Budget reconciliation

Food and beverage planning

Client presentation

Stakeholder management

Onsite event execution

Education

CMP

CPCE

Hospitality credential

Job description

American Express Global Business Travel is seeking a Hospitality Operations Specialist in the United States to own food and beverage strategy and delivery for a dedicated account, from menus to banquet orders, onsite execution, and final reconciliation. This role partners with venues, catering teams, and the proposal team across multiple programs.

You will manage dietary requirements, track guarantees, and negotiate terms, while leading on-site execution and coordinating with travel schedules.