F&B Manager - Moxy Charlotte

Lexima; Charlotte (NC); On-site; USD 60,000 - 90,000; Full time

Job summary

Moxy in Charlotte seeks a Food & Beverage Manager to lead the hotel’s bar and dining operations. You will drive guest experience, supervise back-of-house F&B staff, and collaborate with sales for catering events.

The role requires hands-on leadership, strong team development, and a focus on service quality in a fast-paced environment.

Qualifications

• High school diploma or equivalent preferred.
• Food handling certificate in states or counties where required.
• Bartending experience required.
• Effective oral and written communication skills.
• Flexible work schedule; hours vary.
• Evenings, weekends and holidays may be required.
• Able to follow directions and work objectives.
• Possess a valid driver’s license.
• Fluent in English.

Responsibilities

• Directly manage back of house F&B staff.
• Oversee daily operations of the hotel bar and/or restaurant.
• Manage inventory for food, beverages, supplies and equipment.
• Monitor service quality and address guest feedback promptly.
• Train and schedule team across breakfast, restaurant, bar, and catering.
• Provide shift coverage to ensure proper staffing.
• Support team in guest inquiries and resolving complaints.
• Ensure health, safety, sanitation and alcohol-awareness standards.
• Monitor product quality and service trends; implement improvements.
• Coordinate with sales for catering and meeting room service.

Skills

Bartending

Communication

English fluency

Time management

Education

High school diploma

Job description

Are you a hospitality leader who knows how to create a great experience, build a strong team, and keep things moving when the hotel gets busy? Moxy is looking for a Food & Beverage Manager who brings energy, creativity, and a hands on leadership style to our bar and food & beverage operations.

At Moxy, F&B is more than serving food and drinks- it's a major part of the guest experience. We're looking for someone who can lead from the front, develop their team, and make sure every guest interaction feels fun, welcoming, and distinctly Moxy.

Responsibilities

• Directly responsible for managing back of house F&B staff.
• Overseeing the daily operations of the hotel bar and/or restaurant.
• Manage all inventory, including food and beverages, supplies and other equipment.
• Monitor quality of service by observing or asking customers about needs; resolve customer complaints about service, food quality, etc. by assessing the problem and taking immediate action.
• Supervise, support, schedule, assign daily work, inform, and train team members in all breakfast, restaurant, bar, and catering activities and operations.
• Provide shift coverage as needed to ensure proper staffing of F&B outlets, and catered events.
• Monitor, observe and assist in evaluating team member performance.
• Support and assist team members in handling guest inquiries and requests and in resolving guest complaints.
• Ensure compliance with health, safety, sanitation and alcohol awareness standards.
• Manage and monitor product quality and service and satisfaction trends, evaluate and address issues and make improvements accordingly.
• Monitor inventory and inventory control, ordering and proper storage.
• Assist in menu and pricing accuracy, as well as specials and promotions.
• Work closely with the sales staff to service meeting rooms and catering needs.

Qualifications

• High school diploma or equivalent is preferred.
• Food handling certificate in states or counties where required.
• Bartending experience required.
• Effective oral and written communication skills
• Must be able to work a flexible work schedule as the hours for this position will vary.
• Must be able to work evenings, weekends and holidays as needed.
• Must be able to understand and follow directions, guidelines and work objectives as set forth by the Assistant General Manager, Director of Sales, and/or General Manager
• Must be able to understand potential hazards and subsequent procedures involved in working around commercial chemical agents.
• Must be capable of self-supervision and have the ability to manage time accordingly in order to complete the required work in a pre-specified amount of time.
• Must have a valid driver's license.
• Must be fluent in English.

Physical Requirements

• Ability to stand during the entire shift.
• Frequently required to stand, walk, sit, use hands to handle or feel objects, tools or controls, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch, crawl, talk, or hear.
• Occasionally lift and/or move up to 20 pounds and pushing and/or pulling approximately 50lbs.
• Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.