F & B Manager

Wright Investments; Village of Lake Placid (NY); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking dedicated team members to lead daily restaurant operations at a vibrant hotel in Lake Placid. This role emphasizes delivering exceptional customer service while managing a dynamic team. Responsibilities include overseeing restaurant performance, training staff, and ensuring compliance with health and safety regulations. Ideal candidates will possess strong leadership and communication skills, along with a passion for the hospitality industry. Join a team where you can grow, thrive, and enjoy the beautiful surroundings of the Adirondacks while making a meaningful impact on guest experiences.

Qualifications

• Must have strong leadership and communication skills.
• Experience in management, service, and bartending preferred.

Responsibilities

• Lead daily restaurant operations ensuring high customer service standards.
• Train and develop staff while managing schedules and payroll.

Skills

Guest service orientation

Detail orientation

Multitasking

Interpersonal skills

Time management

Communication skills

Leadership skills

Food production knowledge

Staff training and motivation

Computer skills

Education

High School diploma or equivalent

1-2 years related experience and/or training

Tools

Microsoft Publisher

Job description

The Grand Adirondack Hotel looks to its storied past through a modern lens to be a vibrant hub in the heart of Lake Placid for travelers and locals alike. It is designed for those with an appreciation for new adventures and the laid-back luxury of the Grand Adirondack hotels of the past.

Whether you are seeking to work at a place that inspires you, allows you to grow with new opportunities, work beside teammates who feel like family, or take advantage of everything the Adirondacks have to offer on your downtime, the Grand Adirondack Hotel helps you live life to its fullest, no matter how you define it. We’re looking for team members committed to providing authentic, down-to-earth service at its finest.

Position Summary:

This position leads the daily operations of the restaurants to ensure the highest level of customer service, quality, and standards are always met. To ensure a precise, timely, and professional atmosphere while continuously exceeding guests' expectations.

Essential Job Functions:

1. Conduct daily pre-shift meeting.
2. Daily evaluation of restaurant service performance via the Manager Log.
3. Responsible for assigning work duties to line level staff.
4. Supervise opening and closing side work for all front-of-house staff. Maintain condition of the dining room.
5. Spot check liquor pars and order daily supplies.
6. Handle guest comments and complaints and ensure guest satisfaction.
7. Stay on the floor during peak hours.
8. Observe, teach, and correct staff's service.
9. Examine food preparation and beverage presentation.
10. Assist the rest of the management team in scheduling, completing weekly payroll, and daily cash reports.
11. Participate in interviewing new employees as needed.
12. Understand completely all policies, procedures, standards, specifications, guidelines, and training programs.
13. Ensure that all guests feel welcome and are given responsive, friendly, and courteous service at all times.
14. Ensure that all food and products are consistently prepared and served according to the restaurant’s recipes, portioning, cooking, and serving standards.
15. Achieve company objectives in sales, service, quality, appearance of facility, and sanitation and cleanliness through training of employees and creating a positive, productive working environment.
16. Control cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with restaurant policies and procedures.
17. Make employment and termination decisions.
18. Fill in where needed to ensure guest service standards and efficient operations.
19. Continually strive to develop your staff in all areas of managerial and professional development.
20. Prepare all required paperwork, including forms, reports, and schedules in an organized and timely manner.
21. Ensure that all equipment is kept clean and kept in excellent working condition through personal inspection and by following the restaurant’s preventative maintenance programs.
22. Ensure that all products are received in correct unit count and condition and deliveries are performed in accordance with the restaurant’s receiving policies and procedures.
23. Oversee and ensure that restaurant policies on employee performance appraisals are followed and completed on a timely basis.
24. Schedule labor as required by anticipated business activity while ensuring that all positions are staffed when and as needed and labor cost objectives are met.
25. Be knowledgeable of restaurant policies regarding personnel and administer prompt, fair, and consistent corrective action for any and all violations of company policies, rules, and procedures.
26. Fully understand and comply with all federal, state, county, and municipal regulations that pertain to health, safety, and labor requirements of the restaurant, employees, and guests.
27. Develop, plan, and carry out restaurant marketing, advertising, and promotional activities and campaigns.

Position Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Guest service oriented.
• Detail oriented and skilled multitasker.
• Strong interpersonal, time management, and communication skills.
• Ability to train, motivate, and develop staff.
• Strong leadership skills are required.
• Possess knowledge of food production and service.
• Ability to perform in all restaurant positions.
• Previous experience strongly preferred in management, service, and bartending.
• Must have computer skills and knowledge of Publisher or willing to learn.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Must possess the ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.

Formal Education and Job Related Experience:

High School diploma or equivalent and/or one – two years related experience and/or training.

License, Registration, and/or Certification required:

You will be required to take a training and certification course.

Working Conditions and Physical Effort:

Stress Load: Regular exposure to stresses.

Workload Fluctuation: The workload required to perform this job requires the ability to adapt to change.

Physical Effort: During the course of performing the physical demands of this position, associates are expected to observe and adhere to safety and security procedures, promoting a safe work environment.

Performance Standards:

• Protect the assets of the property.
• Maintain professional appearance and behavior when in contact with customers and fellow employees.
• Follow policies and procedures in training manuals and the employee handbook.
• Always remember our partnership with our clients, fellow employees, and investors to provide quality service and maintain profitability.
• Establish self-improvement goals by staying current with necessary training requirements for this position.
• Regular attendance in conformance with property standards is essential to the successful performance of this position.
• Recognize that despite all efforts the company makes, the ultimate responsibility for employee health and safety rests directly with the individual. It is a condition of employment for all employees to conduct their duties in a safe and healthful manner.