F&B Manager

Highgate Hotels L.P.; San Francisco (CA); On-site; USD 50,000 - 90,000; Full time

Job summary

An established industry player in hospitality seeks a Food & Beverage Manager to lead operations and ensure high-quality service. This role involves overseeing daily outlet operations, managing staff, and enhancing guest satisfaction. The ideal candidate will have strong communication skills, a service-oriented approach, and the ability to multitask effectively. Join a dynamic team that values innovation and excellence in the hospitality sector, where your contributions will directly impact the guest experience and operational success.

Qualifications

• Strong communication skills to interact with employees and guests.
• Ability to multitask and prioritize effectively.

Responsibilities

• Oversee daily operations of the food and beverage outlet.
• Ensure compliance with health and sanitation regulations.
• Conduct staff training and performance reviews.

Skills

Effective communication skills

Multitasking

Customer service orientation

Problem-solving

Job description

Compensation Type

Yearly

Highgate Hotels

Highgate is a premier real estate investment and hospitality management company recognized as an industry innovator. It is a dominant player in U.S. gateway markets such as New York, Boston, Miami, San Francisco, and Honolulu, with expanding presence in Europe, Latin America, and the Caribbean. The company's global property portfolio exceeds $20 billion in assets and generates over $5 billion in revenue. Highgate offers expert guidance throughout all stages of the hospitality property cycle, from planning and development to recapitalization or sale. It also develops bespoke hotel brands and utilizes industry-leading revenue management tools to optimize performance and asset value. Led by experienced hotel management professionals, Highgate is a trusted partner for top ownership groups and major hotel brands. The company maintains offices in London, New York, Dallas, and Seattle.

Location

Overview

The Food & Beverage Manager is responsible for coordinating, supervising, and directing all aspects of F&B outlet operations to ensure profitability, high-quality products, and service levels. The role involves marketing ideas to promote business, reducing employee turnover, maintaining revenue and payroll budgets, and meeting productivity targets while ensuring consistent quality.

Responsibilities

• Oversee daily operations of the outlet.
• Supervise outlet personnel.
• Respond promptly to guest complaints.
• Coordinate with other F&B managers and communicate issues.
• Keep superiors informed of problems or matters requiring attention.
• Assist in loss prevention efforts.
• Prepare and submit reports timely, including wage progress, payroll, revenue, employee schedules, and quarterly action plans.
• Monitor service quality.
• Assist in menu planning and preparation.
• Ensure compliance with liquor laws, health, and sanitation regulations.
• Follow SOPs and requisition procedures.
• Be visible on the floor and assist staff during meal periods.
• Conduct staff performance reviews and training.
• Participate in departmental and hotel training programs.
• Interview candidates and follow hiring standards.
• Complete tip reporting.
• Implement and monitor corporate promotions, including buffet and meal concepts.
• Ensure overall guest satisfaction.

Qualifications

• Effective verbal and written communication skills with employees and guests.
• Ability to listen, understand, and clarify concerns.
• Multitasking and prioritization skills.
• Attentive, friendly, courteous, and service-oriented demeanor.
• Attend all required meetings and trainings.
• Participate in M.O.D. coverage as needed.
• Maintain regular attendance and personal grooming standards.
• Comply with safety, health, and operational regulations.
• Identify and implement productivity improvements.
• Handle problems proactively and confidentially.
• Perform other duties as assigned.