F&B Attendant - Celebrity Grill - Full Time

Hollywood Casino Gulf Coast; Bay St. Louis (MS); On-site; USD 1,653,000 - 2,204,000; Full time

Job summary

Hollywood Casino Gulf Coast in Bay St. Louis, MS is seeking friendly team members for our Food & Beverage outlets. You will operate cash registers, assist guests, expedite orders, and maintain cleanliness while upholding company standards.

We value excellent communication, reliability, and a positive attitude. Must be 18+, able to work nights, weekends, and holidays, and comply with safety guidelines. Join a team that emphasizes guest service, teamwork, and opportunities for growth within a

Qualifications

• Excellent communication and guest-service oriented mindset.
• Ability to handle multiple tasks with a positive attitude.
• Must be 18 years or older and able to work in a fast-paced environment.
• Ability to read and interpret documents such as safety rules and procedures.
• Strong teamwork and reliable work ethic are essential.
• Adherence to safety and sanitation standards in all duties.

Responsibilities

• Operate cash register and handle payments accurately.
• Provide friendly, attentive service to guests at Food & Beverage outlets.
• Expedite food orders and ensure timely service to guests.
• Restock and maintain cleanliness of dining areas.
• Report guest issues to supervisors and maintain confidentiality.

Skills

Excellent communication

Customer service

Education

High School diploma or equivalent

Job description

WE'RE CHANGING ENTERTAINMENT. COME JOIN US.

We’re always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

WE LOVE OUR WORK.

• Exhibits a friendly, helpful, and courteous manner when dealing with customers of fellow cast members.
• Any and all duties as assigned by your supervisor or a member of management .
• Operates cash register, accounting for all monies, coupons, comps, and receipts at the end of shift.
• Remains current on all coupons, promotions, and certificates that apply to all Food and Beverage outlets.
• Expedites food purchases for our guests according to service standards.
• Expedites food purchases for online orders and room service.
• Responsible for making quality beverage offerings in an appropriate, timely manner as requested
• Ensures that front line checklist is used to restock inventory as needed.
• Maintains cleanliness and sanitary conditions of the dining area.
• Performs all assigned cleaning and general maintenance tasks.
• Reports issues and/or guest complaints to leader.
• Serves as an ambassador for all Food and Beverage outlets
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.
• Ensures customer service standards are followed by all team members and addresses issues as they arise. Reports issues to Management.
• Responsible for ensuring compliance with all regulatory compliance within area of responsibility and reporting potential issues to Management.
• Maintains strict confidentiality in all departmental and company matters.

BRING US YOUR BEST.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be 18 years of age or older

• High School diploma or equivalent; or one to three months related experience and/or training; or equivalent combination of education and experience. Prior food handling, cashier and/or attendant experience preferred. Prior knowledge of proper food holding temperatures and the ability to identify temperature danger zones and understanding the proper use of cleaning chemicals preferred but not required.
• Must have ability to work weekends, nights, and holidays as scheduled.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
• Must have excellent communication skills (both verbal and written).
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to effectively present proper phone etiquette.
• Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.

STAY IN THE GAME.

We've grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability - for our community, our team members, our vendors, and our planet.

We're changing entertainment.

Equal Opportunity Employer