Eyewear Stylist & Patient Care Advocate

Dakota Eye Institute; Bismarck (ND); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

401(k) Retirement with employer match

Medical Insurance

Dental Insurance

Health Savings Account

Vision Benefits

Wellness Benefits

Paid Time Away

Job summary

Dakota Eye Institute is seeking an Optical Assistant in Bismarck, ND to support the eyewear department with patient care, styling, measuring, adjusting, and sales. You will collaborate with the optical manager to ensure a seamless patient experience and department performance.

The role emphasizes exceptional customer service, accurate eyewear dispensing, and teamwork with clinicians and staff to improve patients' sight and satisfaction at every visit.

Qualifications

• High school diploma or GED required/preferred.
• Excellent customer service.
• Ability to communicate effectively.
• Computer skills.
• Able to assist wheelchair-bound patients.
• Able to stand for 8 hours.
• Willingness to develop new skills.

Responsibilities

• Provides quality care and an exceptional experience for all patients, directly or indirectly
• Provides patients with quality education on their eyewear needs
• Develops skills and performs styling, measuring, adjusting, selling, and dispensing of eyewear
• Performs selling and can keep the optical department profitable with high sales while also maintaining a low cost of goods
• Knowledgeable of the insurances we accept and can process orders for eyewear
• Checks the quality of orders received and verifies the accuracy of prescriptions
• Assists patients that are having issues with their eyewear and can troubleshoot and resolve patient issues
• Assists in the contact lens area and performs other duties as deemed necessary
• Answers phone calls, collects money, balances money collection reports daily, and tracks product orders
• The employee is punctual and can complete assigned shifts unless excused by the supervisor. Personal time use is kept within the guidelines as set forth in the policy manual.

Skills

Exceptional customer service

Effective communication

Computer skills

Assist wheelchair-bound patients

Stand for 8 hours

Willing to develop new skills

Eyewear knowledge

Education

High school diploma or GED

Job description

Dakota Eye Institute is seeking an Optical Assistant in Bismarck, ND to support the eyewear department with patient care, styling, measuring, adjusting, and sales. You will collaborate with the optical manager to ensure a seamless patient experience and department performance.

The role emphasizes exceptional customer service, accurate eyewear dispensing, and teamwork with clinicians and staff to improve patients' sight and satisfaction at every visit.