Eyewear Store Lead - Growth, Benefits & Sundays Off

America's Best; Appleton (WI); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health & Dental Insurance

401k Retirement Savings

Flex Spending Account

Generous Paid Time Off & Company  H ol

Parental Leave

Employee Eyewear Discount

Overtime pay when applicable

Job summary

America's Best is seeking an Assistant Eyeglass Manager in Appleton, WI to oversee the eyeglass department and drive sales while ensuring policy compliance. You will supervise Opticians and sales associates, coach staff, and coordinate promotions with store leadership.

This role requires strong communication, customer service, and ability to analyze financial reports. You will forecast staffing, manage operations, and help deliver a positive customer experience.

Qualifications

• Optical sales experience.
• Proven ability to lead, coach and build associate relationships.
• Sound understanding of store operations and standards for success.
• Strong communication skills for effective management of teams.
• Excellent customer service skills.
• Strong organizational skills for planning work and monitoring progress toward goals.
• Ability to analyze and understand financial reports.

Responsibilities

• Monitor and achieve profit, sales and performance goals (i.e. reviewing the P&L).
• Optimize and oversee the eyeglass department to ensure efficiency and compliance with company’s policies and operational guidelines.
• Convey a commitment to providing outstanding customer service and ensure all associates do the same.
• Ensure quality standards are met. Review remakes and enforce policies to ensure compliance.
• Communicate with the General Manager, District Manager, and Corporate Office and provide store reporting as required.
• Ensure store promotions, advertising, and visual merchandising are in place and all associates and doctors are aware of current promotions.
• Supervise and motivate Opticians and CL Sales associates (in some stores the Receptionist) and ensure the timely completion of day-to-day functions.
• Assist the General Manager with forecasting staffing needs, recruiting, selecting and retaining a high caliber staff.
• Motivate associates to exceed performance standards.
• In some locations, state laws require certain responsibilities to be performed by individuals with specific licenses or credentials.

Skills

Optical sales

Team leadership

Customer service

Financial analysis

Communication

Job description

America's Best is seeking an Assistant Eyeglass Manager in Appleton, WI to oversee the eyeglass department and drive sales while ensuring policy compliance. You will supervise Opticians and sales associates, coach staff, and coordinate promotions with store leadership.

This role requires strong communication, customer service, and ability to analyze financial reports. You will forecast staffing, manage operations, and help deliver a positive customer experience.