Eyewear Sales & Customer Experience Associate

America's Best; Columbus (OH); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

401k retirement savings with company

Stock purchase plan

Paid sick time

Parental leave

Employee eyewear discount

College scholarship program

Job summary

America's Best is seeking a Sales Associate to deliver an exceptional customer experience while supporting store operations and sales goals.

You will help customers select eyewear based on lifestyle, prescription, and budget, dispense eyewear and provide lens training where permitted by state law, and educate customers on eyewear care. The role also involves maintaining records, answering calls, and keeping the store merchandised to brand standards.

Qualifications

• 1+ year of retail or customer service experience is preferred.
• Skilled at multi-tasking and handling a fast-paced work environment.
• Education: High School Diploma or equivalent required.

Responsibilities

• Provide excellent customer service while supporting store sales goals
• Help customers select eyewear based on lifestyle, prescription, and budget
• Dispense eyeglasses and contact lenses and provide lens training (as permitted by state law)
• Educate customers on eyewear and contact lens care
• Maintain accurate customer and patient records
• Communicate order status and answer incoming phone calls
• Keep the store clean, organized, and visually merchandised to brand standards
• Support inventory control and loss prevention procedures
• Other duties as assigned
• In some locations, state laws require certain responsibilities to be performed by individuals with specific licenses or credentials. Job duties and work practices may vary to meet these requirements.

Skills

Retail experience

Multi-tasking

Education

High School Diploma or equivalent

Job description

America's Best is seeking a Sales Associate to deliver an exceptional customer experience while supporting store operations and sales goals.

You will help customers select eyewear based on lifestyle, prescription, and budget, dispense eyewear and provide lens training where permitted by state law, and educate customers on eyewear care. The role also involves maintaining records, answering calls, and keeping the store merchandised to brand standards.