Eyewear Concierge & Customer Experience Advocate

Warby Parker; North Charleston (SC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health, vision, and dental insurance

401(k) plan

Paid holidays

Paid sick leave

Vacation days

Parental leave

Employee stock purchase plan

EAP

Free eyewear

Job summary

Warby Parker is hiring a Sales Advisor to deliver exceptional service and expert product guidance in a fast-paced retail environment. You will help customers find eyewear that fits their style, explain features, and share Warby Parker's brand values on the floor.

The role emphasizes proactive problem-solving, team collaboration, and a passion for fashion and tech. It includes opportunities to contribute to store improvements and participate in a positive, inclusive team culture.

Qualifications

• Experience in a customer-facing role in a fast-paced environment.
• Ability to communicate Warby Parker’s brand values on the sales floor.
• Proactive problem-solving with a positive, team-oriented approach.

Responsibilities

• Deliver warm, knowledgeable service to customers on the sales floor.
• Share product knowledge and style advice to enhance the shopping experience.
• Support new ideas to improve retail experiences and processes.
• Anticipate customer and team needs and offer timely assistance.
• Foster an inclusive culture by treating customers and colleagues with respect.
• Contribute to achieving store targets and maintaining store standards.

Skills

Customer service

Communication

Sales skills

Product knowledge

Team player

Job description

Warby Parker is hiring a Sales Advisor to deliver exceptional service and expert product guidance in a fast-paced retail environment. You will help customers find eyewear that fits their style, explain features, and share Warby Parker's brand values on the floor.

The role emphasizes proactive problem-solving, team collaboration, and a passion for fashion and tech. It includes opportunities to contribute to store improvements and participate in a positive, inclusive team culture.