Eyewear Concierge & Style Advisor

Warby Parker; Winston-Salem (NC); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Vacation days

Paid holidays

Retirement savings plan (401(k))

Employee Stock Purchase Plan

Paid sick leave

Free eyewear

Employee Assistance Program (EAP)

Job summary

Warby Parker is seeking a Sales Advisor to deliver exceptional service and eyewear expertise. You will communicate the brand values on the floor, delight customers with attentive service, and share strong product knowledge to guide styling decisions.

You will help ideate improvements to the shopping experience while supporting a diverse team. The role emphasizes quick problem-solving, adaptability, and a collaborative approach.

Qualifications

• Customer-facing experience in a service-minded environment.
• Proactive, adaptable problem-solver with quick reaction in unexpected situations.
• Positive team player who leads by example and communicates effectively.
• Organized, attentive, and detail-oriented; eager to learn.
• Interested in fashion and technology; not on LEIE list.

Responsibilities

• Communicate Warby Parker values and brand philosophy on the sales floor.
• Delight customers through exceptional service.
• Demonstrate product knowledge and offer style advice.
• Dream up ways to reinvent retail and the glasses-shopping experience.
• Anticipate the needs of team and customers; lend a hand as needed.
• Foster an inclusive culture by treating customers and colleagues with respect.

Skills

Customer service

Communication

Team player

Problem solving

Adaptability

Attention to detail

Entrepreneurial spirit

Fashion interest

Technology interest

LEIE awareness

Job description

Warby Parker is seeking a Sales Advisor to deliver exceptional service and eyewear expertise. You will communicate the brand values on the floor, delight customers with attentive service, and share strong product knowledge to guide styling decisions.

You will help ideate improvements to the shopping experience while supporting a diverse team. The role emphasizes quick problem-solving, adaptability, and a collaborative approach.