EyeCare Experience Specialist

Luxottica; Chattanooga (TN); On-site; USD 29,000 - 32,000; Full time

Job summary

EssilorLuxottica's LensCrafters EyeCare Advisor role in Chattanooga delivers the LensCrafters Experience, linking store retail and doctor functions. You’ll greet customers quickly, explain services, manage prescriptions and handle payments while maintaining HIPAA-compliant records.

The position emphasizes strong customer service, product knowledge, and teamwork with optometrists and management to meet store KPIs in a fast-paced environment.

Qualifications

• High School graduate or equivalent
• Strong customer service skills (internal and external)
• Knowledge of current fashion trends
• Strong communicator and listener
• Problem solving ability
• Familiarity with cash register, computers and calculators
• Organization skills
• Sales skills
• Strong basic math skills
• Knowledge of office and store merchandise

Responsibilities

• Greets customers without delay (within 30 seconds).
• Promptly answers the telephone (3 rings) in a friendly and courteous manner.
• Explains all required paperwork, tests, products and services
• Attentive to details; reviews prescriptions and/or patient information carefully; identifies special needs, consulting with Optician, Managing Doctor or Retail Management when necessary.
• Shows patience and courtesy to indecisive or difficult customers and patients.
• Performs work accurately and thoroughly despite time pressure and customer volume.
• Identifies situations involving unsatisfied customers and acts quickly for resolution.
• Demonstrates knowledge of appointment book/scheduling procedures and computer operation/procedures.

Skills

Customer service

Sales skills

Communication

Problem solving

Attention to detail

Cash handling

Retail experience

Education

High school diploma

Tools

Cash register

Computers

Calculators

Job description

EssilorLuxottica's LensCrafters EyeCare Advisor role in Chattanooga delivers the LensCrafters Experience, linking store retail and doctor functions. You’ll greet customers quickly, explain services, manage prescriptions and handle payments while maintaining HIPAA-compliant records.

The position emphasizes strong customer service, product knowledge, and teamwork with optometrists and management to meet store KPIs in a fast-paced environment.