Extra Room Attendant

Highgate; New York (NY); On-site; USD 23,419 - 31,684; Full time

Job summary

Highgate in New York City is seeking a Room Attendant to maintain clean and attractive guestrooms and provide attentive service to guests.

The role involves thorough cleaning of guestrooms, restocking supplies, and reporting issues to supervisors to ensure guest satisfaction. Must be able to lift up to 50 pounds and stand for the shift; HS diploma or equivalent preferred. This is an hourly position located in Times Square, NYC.

Qualifications

• High School diploma or equivalent; hospitality experience preferred.

Responsibilities

• Thoroughly clean guestrooms according to standards.
• Complete pre-cleaning duties and prepare supplies for housekeeping cart.
• Remove trash and dirty linen from guestrooms and hallways.
• Keep hallways, public areas and closets clean and vacuumed.
• Restock housekeeping cleaning cart for next day.
• Replenish chemical bottles.
• Report missing items to Housekeeping Supervisor/Manager.
• Report maintenance repairs immediately to supervisor/manager.
• Handle Lost and Found items per standards.
• Ensure overall guest satisfaction.

Education

High School diploma or equivalent

Job description

Compensation Type

Hourly

Location

Located in the heart of Manhattan’s Times Square, the iconic Row NYC has completed a $140+ million transformation of all guest rooms and public spaces. The hotel is surrounded by 24 Broadway theaters, is 1 block from Restaurant Row and is close to Jacob Javits Convention Center, Macy’s, Rockefeller Center, the Empire State Building and many of NYC’s top attractions. The hotel offers 1,331 newly built guestrooms with a variety of bedding configurations including king, queen, double/double and twin.

Overview

The Room Attendant is responsible for maintaining clean and attractive guestrooms while providing attentive, courteous and efficient service to all guests.

Responsibilities

• Thoroughly clean guestrooms according to standards.
• Complete all pre-cleaning duties, including but not limited to, guest supplies, cleaning supplies, and linen for housekeeping cart set-up.
• Remove all trash and dirty linen from guestrooms and hallways.
• Keep all hallways, public areas and closets clean, neat and vacuumed.
• Restock housekeeping cleaning cart for next day's use.
• Replenish chemical bottles.
• Report all missing items from room (i.e., irons/boards, hair dryers, etc.) to Housekeeping Supervisor/Manager.
• Report any maintenance repairs immediately to Housekeeping Supervisor/Manager.
• Handle items for "Lost and Found" according to the standards.
• Ensure overall guest satisfaction.

Qualifications

• High School diploma or equivalent and/or experience in a hotel or a related field preferred.
• Must be able to exert up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand during entire shift.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.