Extra Room Attendant

Highgate; City of Niagara Falls (NY); Presencial; USD 25.000 - 30.000; Jornada completa

Descripción de la vacante

Highgate Hotels seeks a Room Attendant for the Row NYC in Manhattan to maintain clean guestrooms and provide courteous service. The role requires adhering to standards, restocking supplies, and ensuring guest comfort.

Responsibilities include thorough cleaning, cart replenishment, reporting maintenance issues, and maintaining public areas. Prior hotel experience is preferred; ability to lift up to 50 lbs and strong communication are essential.

Formación

• High School diploma or equivalent; experience in a hotel or related field preferred.
• Ability to stand for extended periods and lift up to 50 pounds.
• Effective verbal and written communication with guests and colleagues.

Responsabilidades

• Thoroughly clean guestrooms according to standards.
• Restock housekeeping supplies and prepare carts for next shift.
• Remove trash and dirty linen; maintain clean hallways and public areas.
• Report missing items and any maintenance issues to supervisor.
• Ensure guest satisfaction through attentive and courteous service.

Conocimientos

Effective communication

Physical stamina

Educación

High School diploma or equivalent

Experience in hotel or related field (preferred)

Descripción del empleo

Compensation Type

Hourly

Highgate Hotels

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands.www.highgate.com

Location

Located in the heart of Manhattan’s Times Square, the iconic Row NYC has completed a $140+ million transformation of all guest rooms and public spaces. The hotel is surrounded by 24 Broadway theaters, is 1 block from Restaurant Row and is close to Jacob Javits Convention Center, Macy’s, Rockefeller Center, the Empire State Building and many of NYC’s top attractions. The hotel offers 1,331 newly built guestrooms with a variety of bedding configurations including king, queen, double/double and twin.

Overview

The Room Attendant is responsible for maintaining clean and attractive guestrooms while providing attentive, courteous and efficient service to all guests.

Responsibilities

• Thoroughly clean guestrooms according to standards.
• Complete all pre-cleaning duties, including but not limited to, guest supplies, cleaning supplies, and linen for housekeeping cart set-up.
• Remove all trash and dirty linen from guestrooms and hallways.
• Keep all hallways, public areas and closets clean, neat and vacuumed
• Restock housekeeping cleaning cart for next day's use.
• Replenish chemical bottles.
• Report all missing items from room (i.e., irons/boards, hair dryers, etc.) to Housekeeping Supervisor/Manager.
• Report any maintenance repairs immediately to Housekeeping Supervisor/Manager.
• Handle items for “Lost and Found” according to the standards.
• Ensure overall guest satisfaction.

Qualifications

• High School diploma or equivalent and/or experience in a hotel or a related field preferred.
• Must be able to exert up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand during entire shift.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.